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Entry Level

3 months ago

Cagayan De Oro, Philippines Neksjob Corporation Full time

Job Title: Call Center Agent
Location: Cagayan De Oro
Job Summary: We are looking for a dedicated Call Center Agent to handle customer inquiries, resolve issues, and provide exceptional service. The ideal candidate will communicate effectively, manage customer interactions professionally, and ensure a positive experience for our clients.

Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and courteously.
- Resolve customer complaints and issues efficiently.
- Provide accurate information about products and services.
- Assist customers with product selection and order placement.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with team members and participate in training sessions.

Qualifications:
- High school diploma or equivalent.
- Previous customer service or call center experience is preferred but not required.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities.
- Proficiency with computers and basic software applications.

Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off
- Opportunities for career advancement