Non-Voice Customer Service Specialist

4 weeks ago


Quezon City, National Capital Region, Philippines J-K Network Services Full time
COMPANY PROFILE: Has been in the Philippines for over 30 years now. This company serves business and institutional clients in nearly 30 markets across different countries.

Position: Customer Service Specialist
Company Industry: BPO Company
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php30,000 - Php40,000 (Negotiable)
Training: On Site Work Set-up
After the Training: Hybrid Work Set-Up

BENEFITS :
HMO with 2 dependents
Retirement Plan
Medical Reimbursement
Insurance Coverage
30 leave credits per year

JOB REQUIREMENT:
Open for Non-Bachelors Degree
At least 2-3 years Call Center experience
Amenable to work in a shifting schedule
Amenable to attend face to face interview once requested
Amenable to be train on site

JOB RESPONSIBILITIES:
First point of contact for customers in online platforms
Resolve customers inquiries properly and timely
Escalating to a suitable specialist banker or group of professionals to provide a prompt and precise resolution, if required
Become the brand ambassador of the company
Other task as assigned

RECRUITMENT PROCESS:
Assessment (FACE TO FACE)
HR Screening (PHONE)
Operations Interview (FACE TO FACE)
Reference Check
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