IT Servicedesk

3 months ago

Makati, Philippines Sytemantech Inc Full time

Service Desk Analyst Qualification

Primarily responsible for calls and e-mails received via ITG Help Desk hotlines and mailbox.
Logged all request received on ME SDP Ticketing System and continuously monitor status.
Ensure that all reported IT-related problems and/or requests received are acted upon within the set standards.
Responsible for logging and issuing incident ticket numbers for all IT-related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team.
Monitor and update the status accordingly as deemed necessary.
At least 6 months related experience