Concentrix Nuvali Laguna hiring Call Center Representatives

4 weeks ago

Santa Rosa City, Philippines #1BPO Full time

CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This principle led to the company being awarded Hall of Fame status in both Best Company and Best Employer categories by the International ICT Awards. We want you to be part of the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

JOB RESPONSIBILITIES
• communicate with customers in a courteous, friendly and professional manner using agreed procedures
• listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport
• clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• maintain basic knowledge of client products and/or services

BENEFITS
• very competitive salary
• meal and transportation pay
• rice allowance
• night differential [when applicable]
• account incentives
• sick and vacation leaves
• educational assistance
• retirement plan
• annual appraisal and bonuses
• comprehensive health plan for you and your loved ones
• clean, safe & modern working environment

CANDIDATE PROFILE
• 18 years old or above
• computer literate
• must be fluent in ENGLISH; keep in mind that you'll be conversing with foreign customers
• committed to full-time long-term employment
All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.

EDUCATIONAL & PROFESSIONAL ATTAINMENT
• fresh inexperienced college graduates are encouraged to apply
• for those without BPO experience and have not finished college, you must have completed 2nd year college or any associate course without failing grades (no back subjects), and have 6 months of customer-facing work experience
• for high school graduates, minimum of 6 months international voice BPO experience required
• not tied up with academics; not currently studying nor enrolling for school
• BPO experience handling international voice account is always an ADVANTAGE but not required for those who finished sophomore college or higher.

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