Water Support Specialist

RESPONSIBILITIES:
● Responsible for the documentation and processing of orders in the US warehouse and
monitoring their status.
● Liaises with Customer Service and other departments to resolve order concerns.
● Performs projects such as pre-processing, purchasing shipping of items, and changing package
sizes.
● Files and reconciles FBA lost/damage reimbursement claims.
● Processes returns and refunds.
● Monitors and tracks orders.
● Updates warehouse-related trackers and spreadsheets.
● Creates, modifies, troubleshoots, and updates robots used in the warehouse.
● Performs other related tasks as assigned by the Manager.
QUALIFICATIONS:
● Advanced knowledge of MS Excel formulas, functions, and shortcuts is an advantage
● Good at data entry and data analysis
● At least 1 year of experience in analyzing data or generating reports using MS Excel
● Confident in speaking American English and good at writing emails
● Ability to multitask
● Good knowledge of how to use the computer and navigate the internet
● Great contributor even on matters outside his/her scope
● Detail-oriented and highly organized
● Willing to work on-site at night shifts