Cloud Technical Support
2 weeks ago
Position: Cloud Technical Support
Company Industry: BPO Company
Work Location: Pasay
Work Schedule: Night Shift
Work Set Up: Hybrid Set up
Salary: Php 30,000-35,000
Benefits:
Peripherals provided
HMO/Insurance
Company Perks
Salary Increase
Full time Employment
Job Requirements:
• At least high school graduate
• With 1-2 years' experience in customer service/support role
• With 1-2 years application-based support experience
• Experience in Cloud based software
• Willing to work in Night Shift
• Can start ASAP
Job Responsibilities:
• Responsible for taking calls from clients to resolve technical issues (Microsoft OS
• Troubleshoot any issues that may arise during database updates, new program installations, or server migrations.
• Resolve technical escalations from the Product Support phone or chat team.
• Schedule and conduct follow-up call with clients about ongoing technical concerns.
• Meet or exceed center metrics and service level
Recruitment Process:
Hr Interview
Technical Assessment
Hiring Manager Interview
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