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Technical Support Engineer

4 weeks ago

Makati City, National Capital Region, Philippines Neksjob Corporation Full time
Job Summary
We are seeking an experienced Application Support Engineer to provide dynamic support and resolve issues within multiple components of critical business systems. You will act as a software detective, troubleshooting and ensuring the smooth operation of applications, with a strong focus on maintaining system stability and ensuring customer satisfaction.

Roles & Responsibilities
- Troubleshooting & Issue Resolution
- Proactively troubleshoot and resolve software issues across critical business applications.
- Identify root causes, implement effective solutions, and prevent future system disruptions.

- Collaborative Support
- Collaborate with cross-functional teams to identify and solve technical challenges.
- Work closely with end-users, providing technical support and guidance.

- Documentation & Process Improvement
- Document support processes, procedures, and troubleshooting guidelines to aid in quick issue resolution.
- Continuously refine and improve support processes to enhance efficiency and effectiveness.

- Independent Problem Solving & Expertise
- Act independently and develop expertise in key application components and business processes.
- Share knowledge with team members and contribute actively to team discussions and collaborative problem-solving.

Requirements:
Professional & Technical Skills
- Core Requirement:
- Proficiency in Android Application Development.

- Additional Nice-to-Have Skills:
- Proficiency in Japanese (communication and technical documentation).
- Familiarity with Android SDK.

- Software Development Knowledge:
- Strong understanding of application development principles, software architecture, and troubleshooting practices.
- Knowledge of mobile application frameworks, development tools, and best practices.

- Development Methodologies & Tools:
- Familiarity with Agile methodologies and DevOps practices.
- Experience working with version control systems and CI/CD pipelines.

- Problem-Solving Skills:
- Excellent problem-solving, debugging, and analytical skills
- Strong communication and interpersonal skills, with an ability to interact effectively with users and stakeholders.

Additional Information
- Experience:
- A minimum of 2 years of experience in Android Application Development.
- Proven experience in application troubleshooting, support, and performance optimization.

- Location:
- This position is based in Manila.

- Education:
- A background in *Computer Science, Software Engineering, or a related technical field*.

Why Join?
- Be part of a collaborative and dynamic team that fosters professional development and technical expertise.
- Work in an environment that encourages innovation, continuous improvement, and skill enhancement.
- Contribute to projects that require critical thinking, problem-solving, and a commitment to delivering high-quality solutions.

If you enjoy solving technical challenges, collaborating across teams, and ensuring application stability and performance, we encourage you to apply