SME Logistics

Job Description:

The duties and responsibilities of this position consists of, but are not limited to, the following:

• With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies
and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling.
appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments (T-cheks), rejecting orders,
cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles.
• Monitors task boards and assigned email accounts to respond to customer and carrier requests.
• Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.
• Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary.
• Validates and ensures the accuracy of load data in systems according to CHR and customer standards.
• Complete other duties as assigned

Requirement:
• Minimum 2 years of experience on transportation/logistics industry. (FedEx, UPS, DB Schenker, CEVA, DHL and others)