Assistant Supervisor

1 week ago

Tanauan City, Philippines Paperback & Lattes Full time

We are seeking an enthusiastic and detail-oriented Coffee Shop Supervisor to lead our team and ensure the highest level of customer service and operational excellence. The ideal candidate will have a passion for coffee, excellent leadership skills, and a strong commitment to providing an exceptional experience for every guest. As a Supervisor, you will manage daily operations, oversee staff, and maintain a welcoming, efficient, and positive environment for both customers and employees.

Key Responsibilities:

Leadership & Staff Management:
Supervise and motivate a team of baristas and support staff to deliver outstanding customer service.
Train, mentor, and evaluate team members, ensuring that all staff are well-informed on products, procedures, and customer service expectations.

Schedule shifts and manage employee performance, ensuring coverage during peak hours and smooth operations.

Customer Experience:

Ensure every customer is greeted promptly, served with a smile, and receives their orders with accuracy and efficiency.
Address customer inquiries, concerns, and feedback professionally to ensure satisfaction and resolve any issues swiftly.
Foster a warm, inviting atmosphere that encourages repeat visits and builds customer loyalty.

Operations & Quality Control:

Oversee daily operations, including inventory management, stock control, and the ordering of supplies.
Maintain the cleanliness and organization of the café, ensuring all health and safety standards are met.
Ensure that all coffee beverages and food items meet company quality standards and are served in a timely manner.
Monitor cash handling and daily sales, ensuring proper opening and closing procedures are followed.

Sales & Marketing:

Assist in developing and executing marketing strategies, including seasonal promotions and loyalty programs, to drive sales and increase customer engagement.
Monitor and track sales goals, providing feedback and suggestions to improve performance.

Team Collaboration:

Work closely with the café manager and other team members to ensure smooth operations and communication.
Contribute to a positive work environment by promoting teamwork, respect, and mutual support.

Requirements:

Previous experience in a coffee shop or hospitality setting, with at least 1-2 years in a supervisory or leadership role.
Strong knowledge of coffee preparation, espresso machines, and beverage-making techniques.
Excellent customer service and communication skills.
Ability to multitask, solve problems, and remain calm under pressure.
Proven ability to lead, motivate, and manage a team effectively.
Strong organizational and time management skills.
Knowledge of health and safety standards, including food handling procedures.
Flexibility to work various shifts, including weekends and holidays.
A passion for coffee and a commitment to delivering an exceptional customer experience.

Preferred Qualifications:

Barista certification or training.
Experience with POS systems and cash handling.
Knowledge of inventory and supply management.

Benefits:
Competitive hourly wage
Employee discounts on coffee and food items.
Opportunities for career advancement and professional growth.
A supportive and creative work environment.

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