Customer Relations Executive
2 weeks ago
Job Description
The Customer Relations Executive is responsible for managing relationships with customers to ensure satisfaction and retention.
RESPONSIBILITIES:
• Ensures essential customer service service functions are carried out.
• Acts as a bridge between customers and different departments.
• Engages proactively with customers, promptly addressing their inquiries and issues via Live Chat, Email, or Phone.
• Effectively resolves customer complaints by thoroughly analyzing situations and identifying necessary resources for mutually beneficial resolutions.
QUALIFICATIONS:
• Bachelor’s degree in Business Administration, Communications, or related fields preferred.
• Proficiency in both English and Korean languages (spoken and written).
• Strong interpersonal and communication skills to effectively engage with customers and internal teams.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Problem-solving skills to analyze situations and find appropriate resolutions.
• Experience in using customer service service software and tools to manage interactions and track issues.
• Detail-oriented and organized with the ability to prioritize tasks in a fast-paced environment.
• Team player with the capability to collaborate across departments to ensure customer satisfaction.
• Adaptability and resilience in handling challenging customer situations.
Notes:
• Korean citizens and fresh graduates are welcome to apply.
• The client organization offers a competitive salary and employee benefits.
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