BPO Workforce Lead Assistant Manager

6-7 years BPO experience2-3 years Assistant Manager/ Lead Assistant Manager, workforce spaceKnowledgebale of erlang/ occ toolsPreferably with Insurance campaign backgroundPreferred - Work force tool ERLANG

6-7 years BPO experience 2-3 years Assistant Manager/ Lead Assistant Manager, workforce space Knowledgebale of erlang/ occ tools Preferably with Insurance campaign background Preferred - Work force tool ERLANG

Join our team at Nezda Global as a Workforce Optimization Lead!Key Skills and Qualifications:Graduate of any courses.At least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup.Main Responsibilities:Monitor and analyze agent performance across multiple queues to provide accurate insights and recommendations.Coordinate...

Nezda Global is hiring a Strategic Workforce Management Analyst to join our team.Key Qualifications:Graduate of any courses.At least 2 years experience in workforce management, scheduling, and real-time analyst in BPO setup.The Successful Candidate Will:Regularly monitor agent performance across multiple queues and ensure accurate performance analysis and...

Workforce Management OverviewAs our Workforce Management Coordinator, you will be responsible for managing the end-to-end recruitment process, from job postings to new hire onboarding. You will also assist with timekeeping, payroll, and employee relations, ensuring seamless day-to-day operations and providing exceptional service to employees and management...

Position Summary: The Scheduler/Workforce Manager is responsible for planning, coordinating, and optimizing workforce scheduling to ensure operational efficiency and achieve business objectives. This role involves analyzing staffing needs, managing schedules, forecasting workloads, and maintaining compliance with labor regulations while ensuring employee...

Position Summary: The Scheduler/Workforce Manager is responsible for planning, coordinating, and optimizing workforce scheduling to ensure operational efficiency and achieve business objectives. This role involves analyzing staffing needs, managing schedules, forecasting workloads, and maintaining compliance with labor regulations while ensuring employee...

Position Summary:The Scheduler/Workforce Manager is responsible for planning, coordinating, and optimizing workforce scheduling to ensure operational efficiency and achieve business objectives. This role involves analyzing staffing needs, managing schedules, forecasting workloads, and maintaining compliance with labor regulations while ensuring employee...

Position Summary:The Scheduler/Workforce Manager is responsible for planning, coordinating, and optimizing workforce scheduling to ensure operational efficiency and achieve business objectives. This role involves analyzing staffing needs, managing schedules, forecasting workloads, and maintaining compliance with labor regulations while ensuring employee...

Team Lead OpportunityWe are seeking a skilled Healthcare BPO Team Lead to join our team at ADEC Innovations. The successful candidate will be responsible for leading our healthcare BPO team, driving performance improvements, and fostering a positive work environment.Key Responsibilities:Lead the healthcare BPO team to achieve performance targets.Drive...

QUALIFICATIONS: Bachelor’s degree in Economics, Business, Supply Chain Management or any related discipline. Minimum 3 years of experience in Expediting Procurement Logistics. Skilled in coaching, mentoring, and team development. Proficient in reporting and data analysis using Excel. Relevant and related experience in BPO industry is an advantage. The...

Key skills Workforce Management Real Time Analyst Management Job title: Workforce Management Real-Time Analyst Work setup: Onsite in Alabang Work Schedule: Shifting Salary: Php 22,000 – Php 34,000 package Start date: ASAP Workforce Management Real Time Analyst to join our team. The ideal candidate will play a crucial role in optimizing data management...

Work set-up: Onsite in AlabangShift schedule: Graveyard shiftNon-negotiable Requirements:At least 2 years completed in college/College Graduate2 years of experience as Team Lead/Assistant Manager handling financial - collections account in BPO is REQUIREDProficient with Microsoft Excel Macros, VBA, and SQL programmingAbility to scrub, dissect, and visualize...

QUALIFICATIONS: Bachelor’s degree in Economics, Business, Supply Chain Management or any related discipline. Minimum 3 years of experience in Expediting Procurement Logistics. Skilled in coaching, mentoring, and team development. Proficient in reporting and data analysis using Excel. Relevant and related experience in BPO industry is an advantage. The...

Key skills Workforce Management Real Time Analyst Management Job title: Workforce Management Real-Time Analyst Work setup: Onsite in Alabang Work Schedule: Shifting Salary: Php 22,000 – Php 34,000 package Start date: ASAP Workforce Management Real Time Analyst to join our team. The ideal candidate will play a crucial role in optimizing data management...

We're seeking a detail-oriented Data Analyst to join our Workforce Management team. As a Real Time Analyst, you'll play a critical role in monitoring agent activity and ensuring consistent service levels across multiple queues and agents.About the RoleThis is a great opportunity for someone who enjoys working in a fast-paced environment and has strong...

QUALIFICATIONS:Bachelor's degree in Economics, Business, Supply Chain Management or any related discipline.Minimum 3 years of experience in Expediting Procurement Logistics.Skilled in coaching, mentoring, and team development.Proficient in reporting and data analysis using Excel.Relevant and related experience in BPO industry is an advantage.The Team Lead...

QUALIFICATIONS:Bachelor's degree in Economics, Business, Supply Chain Management or any related discipline.Minimum 3 years of experience in Expediting Procurement Logistics.Skilled in coaching, mentoring, and team development.Proficient in reporting and data analysis using Excel.Relevant and related experience in BPO industry is an advantage.The Team Lead...

About Majorel Philippines Corp.Majorel Philippines Corp. is a trusted partner for delivering exceptional customer experiences. We believe in providing opportunities for growth and development to our employees. Our company culture emphasizes teamwork, resilience, and resourcefulness. As a Workforce Management expert, you will play a vital role in maintaining...

About the RoleThe Workforce Scheduling and Forecasting Specialist is a critical position within our organization, responsible for developing and implementing effective workforce management strategies to achieve business objectives.This role requires a strong understanding of scheduling practices and familiarity with Workforce Management tools such as Aspect,...