Onsite IT Support

4 months ago

Pasay, Philippines Eteam Workforce Private Corporation Full time

Role: Onsite IT Support
Location: Cebu
Contract Duration: 6 months (subject for regularization based on performance)
Schedule: Shifting
Salary Offer: Php28,000 basic pay + Php7,500 non taxable allowance


Job Description:

We are looking for a motivated Junior IT Support Specialist to provide technical assistance and support for our internal clients. The ideal candidate will have a strong passion for technology, excellent problem-solving skills, and the ability to communicate effectively with internal clients and team members. This role will involve troubleshooting hardware and software issues, installing and configuring computers systems, and providing timely technical support to ensure the smooth operation of our internal clients’ IT infrastructure.

Key Responsibilities:

1. End-User Support:

• Respond promptly to user inquiries, and provide technical support either in person, over the phone, or via remote assistance.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and upgrade computer components and software applications.
• Provide IT support and resolve problems through assigned incident or request tickets in accordance with established SLA.

2. Hardware Maintenance:

• Conduct on-site troubleshooting and repairs of computer equipment, printers, and other peripheral devices.
• Perform routine hardware maintenance, such as cleaning, upgrades, and component replacement.

3. Software Support:

• Install, configure, and update software applications on user devices.
• Troubleshoot and resolve issues related to operating systems and software applications.
• Collaborate with the IT team to deploy software updates and patches.

4. Network Support:

• Assist in the setup and configuration of network devices, such as routers, switches, and access points.
• Troubleshoot network connectivity issues and assist in resolving network-related problems.
• Provide minimal hands and eyes support to Global infrastructure teams for network, server, hardware upgrades or projects at site.

5. Security:

• Implement and enforce security measures to protect systems and data.
• Educate end-users on best practices for security and data protection.

6. Documentation:

• Maintain accurate records of hardware and software inventory.
• Document solutions to common issues for knowledge sharing.
• Preparation and submission of activity reports

7. User Training:

• Conduct training sessions for end-users on basic IT procedures and best practices.
• Provide guidance to users on utilizing IT resources effectively.
• Assist with onboarding of new joiners. Manage PC setup and deployment for new employees using standard hardware, images, and software.

8. Collaboration:

• Collaborate with the IT team to escalate and resolve complex issues.
• Communicate effectively with end-users, understanding their needs and providing timely solutions.

Qualifications:

• Minimum of [1-2] years of experience in providing onsite IT support.
• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Proficient in troubleshooting hardware, software, and network issues.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Familiarity with basic network concepts and protocols.
• Experience with ticketing tool (preferably ServiceNow)
• Troubleshooting experience on MS O365 suite
• Incident and management knowledge.
• Excellent communication and interpersonal skills.
• Problem analysis and solving skills.
• Attention to details.
• Team Player.
• Planning and organizing.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Working Conditions:

• This position may require occasional after-hours or weekend work to perform system maintenance or address critical issues.
• Ability to lift and carry computer equipment.
• This is a shifting role (US Time-zone) 6 months contract but can be converted to perm role depending on the performance and requirement.

Shift Timing:

• 7am-3pm PHT
• 3pm-11pm PHT
• 11pm-7am PHT
• Shift schedule can be rearrange based on Ops req

  • Onsite IT Support

    4 months ago

    Pasay, Philippines Eteam Workforce Private Corporation Full time

    Role: Onsite IT Support Location: Cebu Contract Duration: 6 months (subject for regularization based on performance) Schedule: Shifting Salary Offer: Php28,000 basic pay + Php7,500 non taxable allowance Job Description: We are looking for a motivated Junior IT Support Specialist to provide technical assistance and support for our internal clients. The...

  • Sales Representatives

    3 months ago

    Pasay, Philippines Industrial Support Full time

    QUALIFICATIONS: • Must be at least a college undergraduate • Must have 1 year of experience as Sales Rep or related work position • Must be willing to work ASAP • Must be amenable to work onsite and in Pasay • With Commission Benefits

  • Sales Representatives

    3 months ago

    Pasay, Philippines Industrial Support Full time

    QUALIFICATIONS:• Must be at least a college undergraduate• Must have 1 year of experience as Sales Rep or related work position• Must be willing to work ASAP• Must be amenable to work onsite and in Pasay• With Commission Benefits

  • Sales Representatives

    3 months ago

    Pasay, Philippines Industrial Support Full time

    QUALIFICATIONS: • Must be at least a college undergraduate • Must have 1 year of experience as Sales Rep or related work position • Must be willing to work ASAP • Must be amenable to work onsite and in Pasay • With Commission Benefits

  • Customer Service Representative

    3 weeks ago

    Pasay, National Capital Region, Philippines Valeros Business Company Full time

    About UsValeros Business Company is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients and their customers.We are committed to creating a supportive and dynamic work environment that fosters growth, innovation, and teamwork.Salary & BenefitsThe successful candidate will be rewarded with a...

  • Healthcare Support Specialist

    3 days ago

    Pasay, National Capital Region, Philippines VCC Link Full time

    We are seeking dedicated individuals to join our Customer Service Representative - Healthcare Account team at VCC Link in Pasay.About the RoleAs a Customer Service Representative, you will work in a collaborative environment focused on patient care and support. You will provide exceptional service to our clients while working as part of a dynamic team.What...

  • Customer Support Specialist

    4 weeks ago

    Pasay, National Capital Region, Philippines Lexie Staffing and Business Consulting Full time

    At Lexie Staffing and Business Consulting, we are currently seeking a highly skilled Customer Service Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service and ensuring that all client needs are met.About the RoleThis is an exciting opportunity for individuals who possess...

  • Sales and Customer Support Associate

    1 month ago

    Pasay, National Capital Region, Philippines Lexie Staffing and Business Consulting Full time

    About the RoleWe are looking for a skilled Sales and Customer Support Associate to join our team at Lexie Staffing and Business Consulting.Key Responsibilities:To provide exceptional customer service to clients and resolve their inquiries in a timely and professional manner.To work closely with the sales team to identify new business opportunities and drive...

  • Client Support Specialist

    2 months ago

    Pasay, Philippines MetHealth PH Full time

    Completed at least 2 years in college | At least 1 year international BPO voice account experience. Willing to work onsite. HMO up to 3 dependents. Start Date : December 9, 2024

  • Client Support Specialist

    2 months ago

    Pasay, Philippines MetHealth PH Full time

    Completed at least 2 years in college | At least 1 year international BPO voice account experience. Willing to work onsite. HMO up to 3 dependents. Start Date : December 9, 2024

  • Senior Software Engineer with Multitasking Expertise

    4 weeks ago

    Pasay, National Capital Region, Philippines Sysplex IT Solutions OPC Full time

    Job Description:Sysplex IT Solutions OPC is seeking a highly skilled Senior Software Engineer to join our team. As a key member of our engineering department, you will be responsible for developing and deploying high-quality software applications using React Native.In this role, you will work closely with our cross-functional teams to design, implement, and...

  • Customer Support Representative

    4 weeks ago

    Pasay, National Capital Region, Philippines Caldwell Communications Full time

    Caldwell Communications is offering a rewarding career opportunity for customer support representatives who are passionate about delivering exceptional service and driving business growth.As a Customer Support Representative, you will be the first point of contact for our clients, providing timely and accurate information to resolve their inquiries. You will...

  • Senior Software Engineer for Mobile Development

    1 month ago

    Pasay, National Capital Region, Philippines Macro8 IT Solutions OPC Full time

    Job Title: Senior Software Engineer for Mobile DevelopmentAbout the Role:We are seeking an experienced Senior Software Engineer to join our team at Macro8 IT Solutions OPC. This is a great opportunity to work on challenging projects and contribute to the growth of our company.Responsibilities:- Design, develop, and deploy high-quality mobile applications...

  • Senior Database Systems Expert

    3 weeks ago

    Pasay, National Capital Region, Philippines Macro8 IT Solutions OPC Full time

    About UsMacro8 IT Solutions OPC is a dynamic and growing technology company seeking an experienced Senior Database Systems Expert to join our team in Pasay City.Job OverviewWe offer a competitive salary of PHP 180,000 - PHP 220,000 per year, depending on experience.Job DescriptionThe Senior Database Systems Expert will be responsible for designing,...

  • Database Information Systems Engineer

    2 weeks ago

    Pasay, National Capital Region, Philippines Macro8 IT Solutions OPC Full time

    Are you looking for a challenging role as a Database Administrator where you can utilize your technical skills to drive business growth? Macro8 IT Solutions OPC is seeking a highly skilled and experienced professional to join our team.About the RoleWe are looking for a talented Database Administrator to lead the design, implementation, and maintenance of our...

  • Blockchain Solution Architect

    1 month ago

    Pasay, National Capital Region, Philippines Sysplex IT Solutions OPC Full time

    About the Role:">We are seeking a talented Blockchain Engineer to join our team at Sysplex IT Solutions OPC. As a key member of our technology department, you will play a critical role in designing and developing blockchain solutions that meet our business requirements.">Key Responsibilities:">">Designing and implementing blockchain-based systems that meet...

  • IT Support Specialist

    3 weeks ago

    Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    **Job Title:** IT Support Specialist - CebuCompany Overview:Eteam Workforce Private Corporation is a dynamic and innovative company seeking an experienced Junior IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in providing technical assistance and support to our internal clients.Salary:We offer a competitive...

  • Customer Service Representative for Industrial Support

    3 weeks ago

    Pasay, National Capital Region, Philippines GHS Inc. Full time

    We are looking for a Customer Service Representative to join our team at Industrial Support. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients.Job DescriptionIn this role, you will be the primary point of contact for customers, handling inquiries, and resolving issues in a timely and...

  • Senior Fund Accounting Specialist

    1 month ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the Role: TASQ Staffing Solutions is seeking a highly skilled Senior Fund Accounting Specialist to join our team. This role will be responsible for providing end-to-end fund accounting services to private equity clients, working closely with cross-functional teams to ensure accurate and timely financial reporting.Key Responsibilities:Prepare and review...

  • Customer Service Representative

    1 month ago

    Pasay, National Capital Region, Philippines MetHealth PH Full time

    We are seeking a skilled Customer Service Representative to join our team at MetHealth PH.Job SummaryThe ideal candidate will have at least 2 years of college education and at least 1 year of experience in an international BPO voice account role. They will be willing to work onsite and provide benefits for up to 3 dependents.About the RoleThis is a...