Store Supervisor

· Responsible in achieving the sales target set by the management.
· Directs, oversees and participates in the store program and goals.
· Ensures that the store is opened and closed in accordance with the guidelines and procedures set by the company.
· Conducts daily security inspection of all areas of the store including possible loss of items due to theft, shoplifting, fraud, and/ or negligence.
· Directs the cleanliness of the store including sweeping/mopping the floors, dusting and the other housekeeping tasks assigned to a particular Sales product Analyst.
· Directs all sales personnel in dealing sales inquiries of the customers to ensure that outstanding customer satisfaction is provided.
· Communicates all information regarding special promotions and sales items to all sales personnel.
· Supervises all performance of all sales personnel
· Evaluates weekly sales performance of each sales product analyst and checks that everyone reaches their targets.
· Provides feedback to the sales personnel regarding their performance
· Responsible and ensure the highest level of customer satisfaction throughout the store.
· Responsible for knowing the details information of the products and services of the company.
· Maintain positive customer and employee relations, report any problems/ complaints immediately to the sales and operations manager.
· Participates actively in performing improvements of the store.
· Conducts short meetings to sales personnel
· Prepares and follows up all pending transactions (quotations, customer order, deliveries, etc.)
· Checks the cash journal/collections report of the cashier/credit clerk against the validated deposit slip to ensure that the daily bank deposit is made.
· Authorizes special discounts extend by the sales personnel to customer and approves validity of customer returns or exchanges.
· Oversees the internal control of all incoming and outgoing inventories of the store
· Monitors all financing transactions including financing releases and collection performances.
· Checks and evaluates all credit application forms subject for the credit investigations
· Approves credit applications of the customer when necessary
· Review the aging of receivables and recommends a possible collection remedies to financing manager
· Checks and evaluates the completeness of the credit requirements of the instalment contracts before releasing of the items.
· Verifies all moving and non-moving inventories
· Determines inventories to be purchase and approves the request to order form of sales personnel
· Follows up the IC supervisor regarding the expected date of delivery of the requested items
· Oversees the implementation of all marketing activities of the store to meet the required sales growth
· Oversees the daily inspection of the display booth (display rotation, price tagging, points of purchase, arrangements etc.) and selling area (placement of stocks and sale items).
· Analyses the sales and market trends of the area and recommends marketing strategies/promotions.
· Determines and approves staffing requirements within the area of operation.
· Evaluates and coaches sales personnel
· Helps resolve problems that affect the sales, service and productivity of the front line
· Oversees service section.