Credit and Collection Team Lead/Associate

3 days ago

San Juan, Philippines JOB MATCHMAKER Full time

I. POSITION: The Credit and Collection Associate is responsible for managing overdue customer
accounts and ensuring the timely collection of outstanding payments. This role involves
contacting customers, negotiating payment terms, resolving disputes, and working closely with
internal teams to minimize the company’s bad debt exposure. The Collections Associate plays a
key role in maintaining healthy cash flow and supporting the company’s financial health by
collecting receivables in a professional and efficient manner.
II. WORK LOCATION: Assigned Head Office
III. REPORTING TO: Credit and Collection Team Leader
IV. DIRECT REPORT: None
V. INDIRECT REPORT: None
VI. DUTIES AND RESPONSIBILITIES:
1. Account Management and Collection Efforts:
 Monitor and manage a portfolio of overdue accounts by contacting customers via
phone, email, or written correspondence to request payment.
 Follow up on overdue invoices to ensure timely payment and resolve payment-related
issues.
 Establish payment plans with customers when necessary, negotiating reasonable terms
and ensuring adherence to agreed-upon payment schedules.
2. Customer Communication:
 Communicate professionally and effectively with customers to collect payments,
offering solutions for overdue invoices.
 Address any payment disputes or inquiries in a timely manner, working with internal
teams (e.g., sales, customer service) to resolve issues and ensure customer satisfaction.
 Educate customers about the company’s payment terms, policies, and procedures to
prevent future payment delays.
3. Payment Application:
 Apply customer payments to appropriate accounts and invoices in the accounting
system, ensuring accuracy and timely processing.
 Investigate payment discrepancies or short payments, and resolve issues by
coordinating with customers and internal departments.
4. Aging Reports and Collections Tracking:
 Regularly review accounts receivable aging reports to identify delinquent accounts and
prioritize collection efforts.
 Maintain accurate records of all collection activities, customer communications, and
payment arrangements in the system.
 Update collection status and progress in the company’s CRM or accounting software to
provide real-time visibility into collection efforts.
5. Escalation and Dispute Resolution:
 Escalate unresolved issues to management or legal teams as needed, particularly in
cases of non-payment, ongoing disputes, or accounts that may require further action.
 Work with customers to negotiate settlements, payment extensions, or adjustments
when appropriate, while maintaining company policies and compliance with applicable
laws.
6. Bad Debt Prevention:
 Identify and monitor high-risk accounts and communicate potential issues with the
Credit and Collections Team Leader or Manager.
 Assist in the development and implementation of strategies to reduce the likelihood of
bad debt and improve collections processes.
 Collaborate with the sales and finance teams to assess customer payment behavior and
propose changes to credit limits or terms where necessary.
7. Reporting and Documentation:
 Prepare regular reports on collection activities, outstanding balances, and cash flow
status.
 Provide management with updates on key performance indicators such as Days Sales
Outstanding (DSO), recovery rates, and collections progress.
 Ensure that all communication and documentation related to collections are properly
maintained and archived.
8. Compliance and Legal Requirements:
 Adhere to all internal policies, industry standards, and legal requirements related to
collections, including debt collection regulations and customer confidentiality.
 Ensure that all collection efforts are conducted in a professional, ethical, and compliant
manner, avoiding harassment or aggressive tactics.
9. Collaboration with Other Teams:
 Work closely with the accounts receivable, sales, and customer service teams to ensure
smooth coordination in resolving payment issues or disputes.
 Collaborate with management to address any recurring payment problems or customer
issues, and contribute to the development of improved processes.

VII. QUALIFICATIONS

  • Credit and Collection Team Lead/Associate

    3 days ago

    San Juan, Philippines JOB MATCHMAKER Full time

    I. POSITION: The Credit and Collection Associate is responsible for managing overdue customeraccounts and ensuring the timely collection of outstanding payments. This role involvescontacting customers, negotiating payment terms, resolving disputes, and working closely withinternal teams to minimize the company’s bad debt exposure. The Collections Associate...

  • Credit and Collection Team Lead/Associate

    3 days ago

    San Juan, Philippines JOB MATCHMAKER Full time

    I. POSITION: The Credit and Collection Associate is responsible for managing overdue customer accounts and ensuring the timely collection of outstanding payments. This role involves contacting customers, negotiating payment terms, resolving disputes, and working closely with internal teams to minimize the company’s bad debt exposure. The Collections...

  • Credit and Collection Coordinator

    3 days ago

    San Juan City, Manila, Philippines Dwightsteel Building Systems, Inc. Full time

    PERKS & BENEFITS * Promotion opportunities * Overtime compensation * Monthly grocery allowance * Self-development programs * Monthly engagement activities * Education: Bachelor’s or College degree in any field. * Work Experience: Open to Fresh Graduates Skills: * Computer literate * Can use Microsoft Office applications, particularly Word and Excel *...

  • Credit and Collection Coordinator

    3 days ago

    San Juan City, Manila, Philippines Dwightsteel Building Systems, Inc. Full time

    PERKS & BENEFITS * Promotion opportunities * Overtime compensation * Monthly grocery allowance * Self-development programs * Monthly engagement activities * Education: Bachelor’s or College degree in any field. * Work Experience: Open to Fresh Graduates Skills: * Computer literate * Can use Microsoft Office applications, particularly Word and Excel *...

  • Customer Management Officer

    3 days ago

    San Juan, Philippines Local Employment for Direct Hire and Professional Full time

    Position: Customer Management Officer Salary : 18,000Additional : 2,000 for allowancesAll Mandated BenefitsMotorcycle and Fleet Card providedHealthcard / HMOWorking Days/Hours : Monday to Saturday - 8:00am to 5:00pmLocation : Sangandaan: University Hills, Brgy. 80, Caloocan CitySan Juan: Blumentritt Street, Barangay Batis, San Juan CityParanaque: Brgy. San...

  • Customer Management Officer

    3 days ago

    San Juan, Philippines Local Employment for Direct Hire and Professional Full time

    Position: Customer Management Officer Salary : 18,000 Additional : 2,000 for allowances All Mandated Benefits Motorcycle and Fleet Card provided Healthcard / HMO Working Days/Hours : Monday to Saturday - 8:00am to 5:00pm Location : Sangandaan: University Hills, Brgy. 80, Caloocan City San Juan: Blumentritt Street, Barangay Batis, San Juan City Paranaque:...

  • Customer Management Officer

    3 days ago

    San Juan, Philippines Local Employment for Direct Hire and Professional Full time

    Position: Customer Management Officer Salary : 18,000 Additional : 2,000 for allowances All Mandated Benefits Motorcycle and Fleet Card provided Healthcard / HMO Working Days/Hours : Monday to Saturday - 8:00am to 5:00pm Location : Sangandaan: University Hills, Brgy. 80, Caloocan City San Juan: Blumentritt Street, Barangay Batis, San Juan City Paranaque:...

  • Senior Sales Team Lead

    24 hours ago

    San Juan, National Capital Region, Philippines Skin Manila Inc Full time

    About the RoleWe are looking for a seasoned Assistant Manager Sales to join our sales team at Skin Manila Inc. As a key member of the sales team, you will be responsible for developing and implementing sales strategies to drive business growth and increase profitability.

  • Medical Team Lead

    18 hours ago

    San Jose, Mimaropa, Philippines Community Developers and Construction Corporation Full time

    Job OverviewWe are seeking a skilled Project Nurse to join our Community Developers and Construction Corporation team. As a key member of our team, you will be responsible for ensuring the health and well-being of employees at project/site locations.Key Responsibilities:Deals with all health issues, conducts first aid to all injured and ill employees.Updates...

  • Accounts Specialist

    1 week ago

    San Juan, Philippines Dempsy Resource Management Inc. Full time

    Duties & Responsibilities:- Responsible for managing sales and other Key Performance Indicators (KPI) related to the positive growth of assigned outlets.- Conducts daily store visits to assigned outlet/ store. Ensures proper implementation of prices, off-take and other related strategies to maximize sales.- Ensures completeness of display items.- Ensures...

  • Treasury Cashier

    3 days ago

    San Juan, Philippines JOB MATCHMAKER Full time

    JOB DESCRIPTION: Treasury Cashier shall be responsible in processing, monitoring and depositing cash and check collections and releasing of payments to suppliers. SPECIFIC DUTIES AND RESPONSIBILITIES: 1. Prepares Accountability Reports such as Cash Position, Petty Cash Fund, Bank Reconciliation and other Treasury Reports. 2. Receive cash and check payments...

  • Accounts Specialist

    1 week ago

    San Juan, Philippines Dempsy Resource Management Inc. Full time

    Duties & Responsibilities: - Responsible for managing sales and other Key Performance Indicators (KPI) related to the positive growth of assigned outlets. - Conducts daily store visits to assigned outlet/ store. Ensures proper implementation of prices, off-take and other related strategies to maximize sales. - Ensures completeness of display items. - Ensures...

  • Treasury Cashier

    3 days ago

    San Juan, Philippines JOB MATCHMAKER Full time

    JOB DESCRIPTION:Treasury Cashier shall be responsible in processing, monitoring and depositing cash and checkcollections and releasing of payments to suppliers.SPECIFIC DUTIES AND RESPONSIBILITIES:1. Prepares Accountability Reports such as Cash Position, Petty Cash Fund, Bank Reconciliation andother Treasury Reports.2. Receive cash and check payments from...

  • Treasury Cashier

    3 days ago

    San Juan, Philippines JOB MATCHMAKER Full time

    JOB DESCRIPTION: Treasury Cashier shall be responsible in processing, monitoring and depositing cash and check collections and releasing of payments to suppliers. SPECIFIC DUTIES AND RESPONSIBILITIES: 1. Prepares Accountability Reports such as Cash Position, Petty Cash Fund, Bank Reconciliation and other Treasury Reports. 2. Receive cash and check payments...

  • Associate Developer

    3 days ago

    San Juan, Philippines Thurston Software Solutions, Inc. Full time

    Job Description:- Works as an assistant to Software Developers while gaining in-depth knowledge in programming and various technical concepts- Collaborate with the Jr. Developers , QA and Team Lead Developer.- Willing to work at night shift.Experience Requirements:- A graduate/undergraduate of BS degree in computer science/Information technology, computer...

  • Associate Developer

    3 days ago

    San Juan, Philippines Thurston Software Solutions, Inc. Full time

    Job Description: - Works as an assistant to Software Developers while gaining in-depth knowledge in programming and various technical concepts - Collaborate with the Jr. Developers , QA and Team Lead Developer. - Willing to work at night shift. Experience Requirements: - A graduate/undergraduate of BS degree in computer science/Information technology,...

  • Associate Developer

    3 days ago

    San Juan, Philippines Thurston Software Solutions, Inc. Full time

    Job Description: - Works as an assistant to Software Developers while gaining in-depth knowledge in programming and various technical concepts - Collaborate with the Jr. Developers , QA and Team Lead Developer. - Willing to work at night shift. Experience Requirements: - A graduate/undergraduate of BS degree in computer science/Information technology,...

  • Sales Associate

    3 days ago

    San Juan, Philippines Asiawide Human Resources and Consultancy Corporation Full time

    • with pleasing personality • high school graduate or college level • with experience in sales-demo; sales-talk, & can do reports like inventory & sales • willing to work on weekends & holidays on shifting or flexible schedule location: - GLORIETTA. MAKATI - MOA. PASAY - MEGAMALL. ORT - CLOVERLEAF. QC

  • Sales Associate

    3 days ago

    San Juan, Philippines Asiawide Human Resources and Consultancy Corporation Full time

    • with pleasing personality • high school graduate or college level • with experience in sales-demo; sales-talk, & can do reports like inventory & sales • willing to work on weekends & holidays on shifting or flexible schedule location: - GLORIETTA. MAKATI - MOA. PASAY - MEGAMALL. ORT - CLOVERLEAF. QC

  • Sales Associate

    3 days ago

    San Juan, Philippines Asiawide Human Resources and Consultancy Corporation Full time

    • with pleasing personality• high school graduate or college level• with experience in sales-demo; sales-talk, & can do reports like inventory & sales• willing to work on weekends & holidays on shifting or flexible schedulelocation: - GLORIETTA. MAKATI- MOA. PASAY- MEGAMALL. ORT- CLOVERLEAF. QC