Counter Service Supervisor

3 weeks ago


Roxas City, Philippines SM Retail Full time

Job Description:

OVERSEE DAY-TO-DAY OPERATIONS: Run the day-to-day activities of the department

· MANAGE CUSTOMER SERVICE STAFF

Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts

· CONSOLIDATE FEEDBACK FORMS

Consolidate feedback handled & settled by CSM; encode consolidated feedback in the prescribed report template; print a copy of the report & discuss the report to CSM

· MANAGE OPEX

Manage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items

· MONITOR INVENTORY OF SUPPLIES

Monitor inventory level of supplies per area & track consumption of supplies at the GW area; ensure availability of gift wrappers at any given time

· MAINTAIN EQUIPMENT

Plan repair & maintenance schedules & check proper handling of equipment/tools

Qualifications:

· Candidate must possess at least Bachelor's/College Degree

· At least 3 Year(s) of working experience in the related field is required for this position.

· Strong communication skills and phone etiquette. Required language(s): English, Filipino

· Required Skill(s): Customer Service

· Basic computer skills (MS Office)

· Flexible to be assigned to work schedules supporting the retail operational hours

· Willing to be assigned to The SM Store - Roxas

· Full-time positions available



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