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Call Center Agent

3 months ago

Cagayan de Oro, Philippines LeadAdvisors Full time
We are looking for a motivated and well-spoken  individual to join our Financial Outbound Campaign.   It’s a leading financial institution dedicated to providing excellent financial services to our customers

Job Responsibilities:
  • Handle Outbound inquiries from US consumers about personal financing.
  • Efficiently complete quick personal finance application forms and ensure all required documentation is complete and accurate.
  • Communicate with customers to gather additional information or clarification regarding their loan applications.
  • Provide prompt and professional responses to customer inquiries regarding loan application, eligibility criteria and documentation requirements.
  • Analyze financial statements, credit reports, and other relevant documents to assess risk and make informed lending decisions.
  • Collaborate with loan officers, underwriters, and other team members to ensure efficient processing of loan applications.
  • Maintain accurate and up-to-date records of loan applications, approvals, and denials.
  • Stay updated on industry trends, regulations, and best practices related to loan processing and underwriting.
  • Adhere to compliance guidelines and internal policies to ensure a high level of integrity and risk management.
Requirements:
  • Strong understanding of the US financial industry, especially related to consumer finance.
  • Knowledge of credit ratings, their implications and how they impact financing decisions.
  • Familiarity with basic standard and practices of financing in the U.S.
  • Minimum of 4 years of experience in U.S or Australian campaigns, preferably in credit card or personal finance.
  • Proficient computer skills and familiarity with relevant software.
Desired Skills:
  • Excellent communication skills.
  • Attention to detail.
  • Ability to handle queries professionally and maintain a customer centric approach.
  • Ability to work independently and collaboratively in a fast-paced environment.
Benefits:
  • Competitive salary package + commission.
  • Commissions: tier structure 25k to 100k month.


About LeadAdvisors:

LeadAdvisors.com is a premier digital marketing consulting firm based in Irvine, California. With over a decade of experience, we specialize in enhancing businesses' online presence through strategic content creation, SEO optimization, and conversion rate optimization. We have generated over 22 million in organic traffic for our clients and work with an extensive network of trusted publishing partners.