Call Center Agent

3 weeks ago

Makati, Philippines LeadAdvisors Full time
Join Our Dynamic BPO Team in the Philippines

Are you passionate about making a significant impact on people’s financial lives? We are a premier contact center specializing in various financial services, from debt management to securing loans and navigating fiscal responsibilities. Our mission is to connect individuals with the right solutions to manage their finances effectively, helping them achieve their financial goals.

What will you do?On our team, you'll handle inbound and outbound calls, connecting clients needing financial aid with suitable services. You'll guide them in managing debt, saving money, securing loans, and understanding tax obligations, playing a key role in their financial transformation.

Why Join Us?
  • Competitive Salary: We provide a substantial base salary with incentives. Those with over two years of financial experience get a higher starting salary.
  • Career Advancement: We offer ongoing training and career growth in a supportive environment.
If you are committed to excellence and ready to help our clients navigate their financial journeys, apply today and start making a difference with us

Requirements:
  • Address outbound inquiries about personal financing from US consumers.
  • Complete loan forms efficiently and accurately.
  • Proven Experience: At least two years in a call center or financial services environment.
  • Communication Skills: Excellent verbal and written communication skills in English.
  • Customer Service Skills: Strong ability to handle customer inquiries and resolve issues efficiently.
  • Technical Proficiency: Comfortable with call center technology and essential financial software.
  • Flexibility: Ability to work various shifts and adapt to changing business needs.

Responsibilities:
  • Manage High-Volume Calls: Efficiently handle incoming and outgoing calls, maintaining a high level of service.
  • Customer Assistance: Provide detailed information and support regarding financial products and services.
  • Issue Resolution: Quickly identify and resolve client concerns or escalate them appropriately.
  • Documentation and Follow-Up: Accurately record call details and ensure proper follow-up on unresolved issues.
  • Performance Goals: Meet specific performance metrics such as call handling time, customer satisfaction, and resolution rates.
Desired Skills:
  • Excellent communication skills.
  • Attention to detail.
  • Ability to handle queries professionally and maintain a customer-centric approach.
  • Ability to work independently and collaboratively in a fast-paced environment.
Compensation:
  • Competitive salary package + commission.
  • Commissions: tier structure 25k to 100k per month.


About LeadAdvisors:

LeadAdvisors started as a lead generation performance platform in 2012. Since our founding, we have expanded our offerings and capabilities to match the demand and potential of an evolving digital marketing and search engine landscape. We provide services such as customized Website development, eCommerce web design, Paid advertising, Search Engine Optimization, Content marketing, and Press release distribution. Our team works to develop an effective marketing plan that focuses on our client's business and baseline metrics to help tailor a custom strategy that will improve their bottom line.

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