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Systems Engineer
2 months ago
- Assess and identify appropriate solutions to be implemented into our clients IT environment and make solution recommendations to the sales team(vCIO role)
- Completely own, execute and manage customer projects and internal initiatives.
- Understand design and implementation of core networks
- Participate in project design, estimation, and implementation
- Resolve escalated inbound hardware, software, or network technical support requests, via email, phone and web
- Document customer interaction with high attention to detail and accuracy within ConnectWise system
We offer:
- Full time, Monday-Friday, occasional after-hours work.
- Medical, Employee and Family coverage.
- Daily lunches, refreshments kept stocked.
- Quarterly company outings
Qualifications
- (ranked highest preferred to lowest):
- Experience and understanding of:
- Microsoft Office 365 (Exchange Online, One Drive, SharePoint)
- Microsoft Windows, Windows Server
- Microsoft Azure
- Cisco Meraki
- ConnectWise Suite
- Self-motivated when it comes to new initiatives or technologies we or our customers will be deploying.
- Consulting experience or a comprehensive understanding of a consultancy role and the business/financial impact of technology decisions for our customers
- 6+ years providing IT systems administration
- Server Administration: troubleshooting servers and associated applications, installing new servers.
- Networking(Cisco/Meraki): implementing & supporting managed switches, routing & VLANs.
- Microsoft Azure and Intune
- Virtualization: Hyper-V, VMWare
- Experience and understanding of:
- Active Directory
- Apple OS, Android, iOS
- Scripting in Powershell, Python, CMD, etc.
- Windows OS system updates/Security patching
- Veeam Backup and recovery
- Tenacious desire to solve complex technical problems
- Excellent written, verbal and interpersonal communication skills
- Excellent time management skills; ability to multitask and prioritize assignments
- Desire to learn new technology
- Positive and friendly attitude