Content & Case Management Specialist (WFH)

3 weeks ago

Pasig, Philippines Posh Baby and Kids Full time ₱35,000 - ₱55,000
SALARY RANGE: 35k - 55k

About the Role:
We are seeking a dedicated Content & Case Management Specialist to craft compelling content for our product listings, manage customer interactions, and ensure the highest standards for our Amazon product ratings and reviews. This role is essential for maintaining our brand reputation and driving customer satisfaction.

Key Responsibilities:
Content Creation:
  • Create and optimize high-converting product listings, including PDPs, storefronts, and branding content, tailored to the Amazon platform.
  • Develop engaging multimedia content, including videos and graphics, to showcase product features and benefits.
  • Collaborate with the SEO and PPC teams to align content strategies for improved visibility and sales.

Case Management:
  • Monitor and respond to customer reviews and feedback on Amazon to address concerns, improve ratings, and highlight positive experiences.
  • Manage customer support cases and escalations professionally and promptly to ensure customer satisfaction.
  • Develop strategies to reduce negative reviews by proactively resolving customer pain points.Review & Rating Optimization:
  • Analyze trends in customer feedback and implement actions to boost product ratings and maintain high review scores.
  • Execute follow-up strategies to encourage positive reviews and verified feedback from satisfied customers.
  • Work with the team to manage product inserts, emails, and other tools to increase customer engagement and review generation.Category Management:
  • Maintain well-organized and optimized product categories to enhance the customer shopping experience.
  • Collaborate with the PPC and SEO teams to ensure listings are competitive within their categories.Qualifications:
  • Experience in content creation, branding, or e-commerce, preferably on Amazon.
  • Proven ability to manage and improve Amazon product ratings and reviews.
  • Strong communication and problem-solving skills to handle customer interactions effectively.
  • Knowledge of Amazon’s review policies and strategies for review generation.
  • Exceptional English writing and organizational skills

What We Offer:
  • Competitive salary based on experience.
  • Flexible remote working environment.
  • Opportunity to grow within a fast-paced e-commerce company.

Next Steps:
To apply, send your resume and a cover letter highlighting your experience with Amazon product listings, reviews, and ratings to rajan@canadamats.ca. Please indicate ‘Content & Case Management Specialist’ in the subject line.Help us elevate our brand by ensuring every customer loves our products—and shares it in a 5-star review

About Posh Baby and Kids:

We are an established and rapidly growing E-commerce and distribution company that specializes in sourcing, customizing and retailing high quality products to several distinctive markets throughout North America. The Company has 2 main divisions. 1) The first division contains our line of brands that deal with commercial and residential matting product, and manages brands such as Canada Mats, Coco Mats N More, Mat Supplier Group. Our company culture embraces an ideas-oriented environment where everyone’s input is valued, and you will have many chances to take on or even lead projects that will impact the overall growth of the company. 2) The second division contains our high end kids products and manages brands such as the Bentley Trike, McLaren Scooters, and Dwinguler.

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