Medical Operations Specialist

1 day ago

Pasig, Philippines Global Rescue Full time ₱40,000 - ₱50,000
At Global Rescue, our Mission is simple – "To be there when it matters most".

ROLE OVERVIEWWe are currently seeking experienced nurses who are interested in joining our growing operations team. In this role, you will be responsible for staffing emergency access telephone lines in our operations centers to respond to client health events and other emergencies. Additionally, the role also includes international deployment to support medical evacuations and perform a combination of medical logistics and research work. The logistics support medevac operations that come in from our members, and the research involves preparing for future operations by identifying and establishing relationships with hospitals, as well as air and ground evacuation providers.We want Nurses who are team players, with excellent multitasking, time management, and problem-solving skills, and who enjoy assisting our members. 
Training will be provided.

QUALIFICATIONS
  • Registered Nurse with at least 3 years of pre-hospital or hospital background.
  • Preferably with a minimum of 1 year of customer service/call-handling experience.
  • Extensive background in Emergency Nursing/Advanced EMS response/Medical Hotline is an advantage.
  • Excellent English Communication skills (verbal & written). 
  • Proficient in computer operations.
  • Attentive to details and follow-through.
  • Efficient time management and organizational skills.          
  • Highly energetic and motivated to succeed.
  • Mission-driven in “doing whatever it takes” to help those in need.

RESPONSIBILITIES
  • Staff emergency and general access telephone lines in our operations center
  • Respond to member health events and member/potential member inquiries via telephone and email.
  • Obtain and evaluate all relevant information to handle inquiries.
  • Effectively describe the nature and scope of Global Rescue services
  • Manage and coordinate logistics for field rescues from remote locations and patient transfers to/from hospitals (includes air, ground, sea, etc.)
    Follow, maintain, and improve protocol, process, and quality standards for patient response and transport.
  • Execute assigned non-operational general office tasks with diligence and precision.
  • Domestic and International deployment when required.

WORK SCHEDULE & ARRANGEMENTCompressed workweek schedule:
  • 3 consecutive working days & 3 consecutive rest days
  • Dayshift/Nightshift: 12 hours/day 
  • Onsite (Ortigas, Pasig City, Metro Manila)

WHAT WE OFFER
  • Medical Plan HMO + Dependents coverage
  • Life Insurance
  • Paid annual training (ACLS/BLS)
  • Paid time-off and sick time-off benefits
  • Employee referral program
  • Night differential pay 
  • Market competitive pay levels
  • Career growth and promotion opportunities
  • Annual team-building events
  • Opportunity for deployment overseas
  • Diverse global operations team
  • 13th-month pay
Compensation: Basic Salary + Additional PHP 5,000 premium for full-time night shift + Annual performance bonus/salary increase
ABOUT US

Global Rescue is the world’s leading membership organization, providing integrated medical, security, intelligence, and crisis response services to consumers, enterprises, and governments. Founded in 2004, Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. Global Rescue has been established in the Philippines since 2016.
 For more information, please visit www.globalrescue.com.

About Global Rescue:

Global Rescue is the world’s leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue’s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. Global Rescue has been established in the Philippines since 2016. Our mission is simple – to be there when it matters most. For more information, please see www.globalrescue.com.

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