Medical Hotline Doctor

2 weeks ago


San Fernando, Central Luzon, Philippines dnata Travel Inc. Full time

Minimum Requirements:

  • Applicants must be willing to work and relocate to Clark, Pampanga
  • Applicants must be a Filipino citizen or have a relevant residence status
  • Must have a Medical Degree and an active Medical License to practice in the Philippines
  • 5 years post qualification experience preferably in Emergency Room or General Practice
  • Membership to a non-post graduate college or equivalent
  • Experience in non-face to face clinical care settings is preferred

Key Responsibilities and Accountabilities:

Off Base Sickness Triage (Cabin Crew)

  • Operate a medical triage phone line for Cabin Crew calling sick off base.
  • Carry out medical assessment of 'sick' off base cabin crew via phone and provide intervention and outcome based on severity of condition within an agreed protocol framework.
  • Effectively outcome crew to ensure optimal cost effective appropriate care and advice is received
  • Ensure 'non- operating' crew are returned to 'Home Base' as quickly as possible within the framework of passenger clearance standards

Medical Advice Line

  • Operate a call back medical advice line to ALL eligible patients
  • Refer appropriately when required to internal services or external services within the agreed service standards
  • Give appropriate, safe medical advice for self- limiting /self- care health problems

Medical Emergency Line

  • To operate a 24 / 7 Emergency Line to assist eligible staff having a life threatening medical condition needing an Emergency Referral
  • Refer appropriately when required to internal services or external services within the agreed service standards
  • To assess the need for ambulance and advice appropriately

MEDIF

  • Medical clearance of emirates passengers who require fitness to fly assessment. This is done within the IATA framework for medical passenger clearance

FREMEC

  • FREMEC Card approval for passengers with Chronic Stable Medical condition

Excess Baggage due to Medical reasons

  • To advice operations the appropriateness of the excess baggage due to medical reasons

OCC MED PEM

  • To review the medical reports and health declaration forms of EK HR applicants for Fitness to Work

Medical Laboratory Results Triage

  • To review the staff's laboratory results and action appropriately based on guidelines agreed with EK clinic.
  • Other tasks may be assigned

Key Competencies:

  • Attention to detail and quality
  • Effective communication
  • Working within a protocol driven system
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