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Giver Services Manager

1 month ago

Pasay, National Capital Region, Philippines TrustBridge Global Foundation Full time

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Job Highlights

  • Purposeful and meaningful work
  • Great work culture and set of corporate values
  • Be a part of a global team that enables charitable giving

Job Description

  • The position of Giver Services Manager reports directly to the Director of Giver Services, based in the United States, as well as the Philippines Country Manager. This position has three broad areas of responsibility:
  • To assist and support the Philanthropy and Giver Services Department and the larger Executive Leadership Team with tasks related to grant administration and special projects
  • To serve our giver and charity clients by supervising the Giver Services Team for the Americas located in the Philippines and potentially other jurisdictions
  • To assist with the day-to-day operations of the foundation, which largely involves an end-to-end process of donor communications and contributions, charity due diligence, tracking and implementing grant requests from charity clients, post-grant reporting, and relationship management for continued client success and loyalty
  • The workday would run from 5 PM – 2 AM (Philippine Time) to maximize the overlap with European and US Eastern Time work hours
  • While this position is predominately work from home, there will be some travel and occasional hybrid work as defined by the needs of the Philippine office and the Philippine Country Manager, the SVP of Operations and the employee.
  • Computer-based work, with regular telephonic meetings and phone interactions

Responsibilities:

  • Ensure TrustBridge's donor and charity clients are delighted with their service, so that all operations run smoothly, efficiently, and effectively despite the rapid growth of the organization.
  • Serve all donors and charity clients through effective communication, making sure that issues and needs are addressed in a timely manner and appropriate solutions communicated with a high level of client satisfaction.
  • Successfully build, support and supervise a new Giver Services Team for the Americas, which will include inside sales (Product Specialist), charity due diligence (Due Diligence and Compliance Specialist) and ongoing charity relationship management (Client Success Specialist), so that all aspects of the charity experience run smoothly and guidelines for service and compliance within the TrustBridge Global Network framework are adhered to.
  • Coordinate GST workflows and assist with team priorities.
  • Effectually help charity clients with post-grant reporting responsibilities.
  • Assist the Director of Giver Services and the SVP of Operations create efficient process designs, documentation of processes for training purposes and content for the TrustBridge LMS.
  • Liaison with the TrustBridge technology team to optimize GST technology development needs and requests.
  • Keep our systems and databases organized and up to date.

Qualifications (Education, Training & Experience):

  • Bi-lingual in English and Spanish
  • Spiritually mature with a strong calling to this role
  • Bachelor's degree in business administration or equivalent experience
  • Three years of experience managing executive-level business matters and team management
  • Experience in working virtually or with a dispersed executive team
  • Demonstrated ability to maintain sensitive and confidential information
  • Ability to manage multiple tasks and rapid change
  • Excellent organizational skills with strong attention to detail
  • Proficiency in Microsoft Office Products and the ability to learn new technology platforms
  • Flexibility and effective time management
  • Cultural competency and sensitivity in dealing with donors and charities around the world
  • Excellent verbal and written proficiency in both English and Spanish
  • Superb interpersonal skills
  • Team player with great problem-solving abilities
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Customer Service, and Strategy/Planning

Industries

Financial Services, Non-profit Organizations, and Technology, Information and Media

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