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Hotel Manager

4 weeks ago

Makati City, National Capital Region, Philippines Brittany Hotels and Leisure Inc. Full time

A Hotel Manager is responsible for overseeing the day-to-day operations of a hotel, ensuring guests have a positive experience while maintaining operational efficiency and profitability.

Key Responsibilities:

Guest Services:
  • Ensure a high standard of guest service and satisfaction.
  • Handle guest complaints and concerns professionally and efficiently.
  • Ensure proper communication with staff to deliver exceptional service.
Operations Management:
  • Oversee all hotel operations.
  • Coordinate with different departments to ensure smooth daily operations.
  • Manage the hotel's schedule to maximize occupancy and room rates.
Staff Management:
  • Train and supervise hotel staff, ensuring they meet performance standards.
  • Foster a positive and productive work environment.
Financial Management:
  • Develop and manage the hotel's budget.
  • Monitor revenue, expenses, and profitability.
  • Ensure compliance with financial procedures and control costs.
Marketing and Sales:
  • Implement marketing strategies to increase bookings and brand visibility.
  • Collaborate with sales teams to promote packages and special offers.
  • Monitor competitors and industry trends to adapt to changing market conditions.
Facility Maintenance:
  • Ensure the hotel's physical infrastructure is well-maintained and safe.
  • Oversee repairs, maintenance, and renovations.
  • Ensure compliance with health and safety regulations.
Reporting and Analysis:
  • Prepare daily, weekly, and monthly reports on occupancy, revenue, and performance.
  • Analyze customer feedback to identify areas for improvement.
  • Present findings and strategic plans to upper management.

Key Skills & Qualifications:

  • Education: A degree in Hospitality Management, Business Administration, or a related field is preferred.
  • Experience: Several years of experience in hotel management or a similar role, with a proven track record in customer service and operational management.
  • Leadership: Strong leadership and team management abilities.
  • Financial Acumen: Experience in budgeting, financial analysis, and cost control.
  • Communication: Excellent communication skills, both verbal and written, to interact with guests, staff, and management.
  • Problem-Solving: Ability to resolve issues quickly and effectively.
  • Multitasking: Capable of handling multiple responsibilities simultaneously in a fast-paced environment.

Work Environment:

  • Shifts: Hotel managers often work long hours, including weekends and holidays.
  • Physical Demands: The role may involve standing, walking, and interacting with guests or staff across the hotel property.

A hotel manager plays a critical role in ensuring the hotel's smooth operation, guest satisfaction, and profitability by effectively managing both staff and resources.

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