Customer Service Quality Lead
1 week ago
Philippines
Metrobank
Full-time
₱279,000 - ₱469,000 Contract
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Metrobank is hiring a CS Quality Assurance Officer to bolster the competence of Customer Service teams by assessing performance and developing improvement plans. The role focuses on root cause analysis, coaching, and process improvements across CS Inbound, BAU and Fulfillment.
The incumbent will conduct call and email quality assessments, review complaints, and update SOPs while partnering with Workforce Management and MIS for actionable insights. Rank: Junior Officer in CBS - Operations Group.