Project Management Order to Cash Operations Manager Professional Naga City, PH

3 weeks ago

Naga, Bicol, Philippines Avature Full time

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your Role and Responsibilities

The Order to Cash Operations Manager is responsible for overseeing and optimizing the end-to-end order-to-cash process. This includes order management, invoicing, credit and collections, dispute resolution, and cash application. The role ensures smooth, efficient, and compliant operations to enhance cash flow, reduce risks, and maintain excellent customer satisfaction.

Key Responsibilities:
  1. Works on rule-based decision making and leads transaction processing in the area of credit management, orders processing, document validation, cash collection, and dispute management according to agreed process maps and Desk Top Procedures or other guidelines agreed with client.
  2. Leads all process related activities including interaction with customers, client (manage meetings in effective way, prepare agenda, issue logs and presentations according to Governance model) or third-party providers.
  3. Delivery high quality, customer focused service to clients and provide timely and accurate processing of complex F&A transactions and all related tasks within agreed Service Level Agreements (SLAs) and control frameworks.
  4. Lead strategy development, set and achieve operational objectives, track and report service performance.
  5. Makes timely decisions by balancing the need for action with the need of an objective, fact-based perspective that optimizes data, intuition, and expertise.
  6. Anticipates potential slippage and takes action to create an opportunity and/or to avoid future crisis.
  7. Actively participates and manages the transition and stabilization phase.
Per Process:
  1. Order Management: Oversee the order processing cycle, ensuring timely and accurate order entry and fulfillment. Collaborate with sales, logistics, and supply chain teams to resolve order discrepancies and improve efficiency.
  2. Invoicing and Billing: Ensure accurate and timely invoicing in compliance with company policies and legal regulations. Monitor invoice generation, distribution, and follow-ups to address customer queries or disputes.
  3. Credit and Collections: Manage credit assessments, approvals, and limit reviews for customers. Supervise collection activities to minimize overdue balances and bad debt risk.
  4. Dispute and Deduction Management: Lead the resolution of disputes and claims by coordinating with internal stakeholders and customers.
  5. Cash Application: Oversee accurate allocation of payments to customer accounts. Address unallocated payments or mismatches promptly to ensure account reconciliation.
Process Improvements:
  1. Identify inefficiencies in the OTC process and implement solutions to enhance productivity and reduce costs.
  2. Continually strive to simplify, standardize and improve processes.
  3. Engage in and drive all innovation and continuous improvement initiatives.
Compliance and Governance:
  1. Ensures adherence to internal controls, company policies, and legal regulations and assists in audits.
  2. Ensures valid escalation matrices on both internal and client side are up to date.
  3. Ensures timely Desk Top Procedures update.
Reporting and Analysis:

OTC Operations Manager is responsible for providing regular reports and analysis on key OTC metrics such as DSO (Days Sales Outstanding), overdue accounts, and cash flow.

Leadership and Team Management:
  1. Manage and mentor the OTC team, fostering a collaborative and performance-driven environment.
  2. Motivates and manages his/her team of F&A professionals.
  3. Ensures that the team is cross-trained/multi-skilled and proactive customer focused.
  4. Ensures that cross training of backups/shadows is in place and knowledge is retained within the team.
  5. Ensures that the daily activities are fulfilled according to the timetable, procedures and business goals.
Required Education

Bachelor's Degree

Preferred Education

Bachelor's Degree

Required Technical and Professional Expertise
  1. Bachelor's degree in Business Administration, Finance, Accounting, or a related field (MBA preferred).
  2. 7+ years of experience in OTC or similar roles, with at least 5 years in a managerial capacity.
  3. Strong understanding of OTC processes, ERP systems (e.g., SAP, Oracle), and automation tools.
  4. Excellent analytical, problem-solving, and organizational skills.
  5. Strong leadership and interpersonal skills with the ability to manage cross-functional teams.
  6. Proficiency in financial reporting and data analysis.
  7. Knowledge of relevant regulatory requirements and best practices in credit, collections, and invoicing.
About Business Unit

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.

Your Life @ IBM

In a world where technology never stands still, we understand that dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers.

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition.

Other Relevant Job Details

Job Title: Delivery Manager

Job ID: 13742

City / Township / Village: Philippines

Work arrangement: Onsite

Area of work: Project Management

Employment type: Regular

Position type: Professional

No Travel

Company: (0856) IBM Business Services

Shift: Evening

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