Change Manager

3 weeks ago

Manila, National Capital Region, Philippines Okada Manila Full time

I. MAJOR RESPONSIBILITIES AND DUTIES:

Change management

  • Oversees and manages the Change Management lifecycle, from initiation through planning, execution and post-implementation review
  • Ensures that all changes are logged, assessed, approved, scheduled and implemented following the ITSM policies and procedures
  • Maintains change management policies and procedures and workflows
  • Collaborates with technical teams to identify risks and mitigation strategies, ensuring that changes do not disrupt critical systems or processes

Change Advisory Board

  • Coordinates and facilitates the Change Advisory Board meetings, ensuring all necessary stakeholders are involved in the change approval process
  • Ensures that all changes including standard, emergency and normal changes are revised and approved by the appropriate CAB members
  • Maintains records of CAB meetings, decisions and actions taken to improve transparency and
    accountability

Change Documentation and Reporting

  • Maintains comprehensive records of all changes, ensuring they are properly documented, tracked and reviewed post-implementation
  • Produces detailed change reports, including analysis of change success and failure, change related incidents, and opportunities for process improvement

Audit

  • Ensures all changes are fully documented and aligned with audit standards and compliance regulations
  • Ensures all change related documentation required by different audit exercise are submitted

II. JOB SPECIFICATIONS

  • Educational Requirement:
    • Bachelor's degree in Information Technology, Computer Science, or a related field, or
      equivalent work experience.
  • Experience Requirement:
    • Minimum 3 years experience in Change management within IT service management
      environment
    • Strong knowledge and practical experience with ITIL frameworks and best practices
    • Familiarity with ITSM tools (ex: ServiceNow)
  • Skills and Attributes
    • Strong understanding of ITIL best practices, particularly in Change Management
    • Excellent communication, interpersonal and leadership skills
    • Strong problem-solving skills with the ability to assess risk and impact of changes effectively
    • Ability to collaborate across diverse teams, fostering cooperation and efficient decision making
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