Business Analyst

20 hours ago

Pasig, National Capital Region, Philippines Jollibee Group Full time

Join to apply for the Business Analyst role at Jollibee Group

The Business Analyst is responsible for defining, prioritizing, and delivering in-store digital system solutions that address business, operational, and customer needs. Key focus areas include POS (Point of Sale), BOH (Back-of-House management such as inventory, forecasting, labor, and scheduling), SOK (Self-Ordering Kiosks), DMB (Digital Menu Boards), and other related technologies.

This role manages the full product lifecycle, ensures alignment with business objectives, and collaborates with cross-functional teams to drive successful product launches and adoption across the organization.

Key Responsibilities

  • Define and manage the product vision, strategy, and roadmap for global in-store systems (POS, BOH, SOK, DMB, and emerging digital technologies), ensuring alignment with business goals.
  • Partner with senior executives, key stakeholders, and cross-functional teams to gather requirements, prioritize initiatives, and communicate progress effectively.
  • Collaborate with regional RS and BT teams to conduct market research, user interviews, and data analysis, using insights to guide product decisions and innovation.
  • Lead the end-to-end product lifecycle from concept to launch, defining clear requirements and user stories, and working closely with supplier teams to deliver high-quality products.
  • Establish objectives and success metrics to measure product performance. Use data and user feedback to continuously improve and optimize solutions.
  • Ensure timely delivery of features by managing dependencies, mitigating risks, and coordinating with project managers on milestones and deliverables.
  • Build and maintain strong relationships with business stakeholders through clear communication on product status, risks, and developments.

Qualifications

  • Bachelor's degree in a technical or business discipline, or equivalent proven experience.
  • 5-10 years of experience in product management or business analysis, with direct experience in digital solutions for restaurants or retail.
  • Proven track record of managing the full product lifecycle and delivering innovative solutions.
  • Demonstrated ability to work with cross-functional teams and balance technical and business needs.
  • Experience managing global product rollouts and multi-region coordination.
  • Knowledge of restaurant operations and in-store technologies (e.g., POS, BOH) is preferred.
  • Experience with Agile methodologies; certifications such as Scrum Master is a plus.
  • Fluency in English and Chinese is a plus.
  • Must be willing to work in Ortigas, Pasig (Hybrid Work Setup).

Jollibee Foods Corporation is the hiring entity for this requisition.

Additional details

  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Product Management and Marketing
  • Industries: Food and Beverage Retail

Location details and posting history are provided by the job board and may reflect multiple locations and dates.


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