Technical Support

Overview

Were Hiring: Technical Support & Release Manager We are seeking a role that fosters collaboration, creativity and career growth in a vibrant environment. Role: Technical Support & Release Manager.

Work Arrangement: Work from Home

Location: Any CS Site - Ortigas / Makati / Cebu / Davao / Bacolod / Angeles / Mabalacat

Schedule: Morning Shift / Night Shift

To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. Please use a clean, distraction-free background and speak clearly.

Key Responsibilities

• Support new client installations, onboarding, and configuration troubleshooting.
• Resolve technical issues across software, installations, and client environments.
• Provide ticket coverage and assist support team during peak demand.
• Coordinate software releases for Python, SQL Server, and Snowflake environments.
• Perform regression testing to validate releases and prevent production issues.
• Manage servers, Snowflake accounts, and access control configurations.
• Synchronize data across SQL Server and Snowflake environments.
• Create tutorials, documentation, and internal operational support guides.

Qualifications and Requirements

• Experience in technical support, release management, QA, or systems administration.
• Strong troubleshooting skills resolving configuration and installation issues.
• Experience with SQL Server, Snowflake, or enterprise data platforms.
• Knowledge of software testing and release validation processes.
• Experience managing access controls, permissions, and security groups.
• Strong written communication for documentation and client support.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience supporting Python or R development environments.
• Familiarity with ticketing platforms such as Freshdesk.
• Knowledge of certificates, permissions, and deployment administration.
• Experience working with external data vendors or feed providers.
• Exposure to financial data, analytics platforms, or investment technologies.
• Experience creating tutorials, technical guides, or product documentation.

Perks & Benefits (Work From Home)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• Company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participation in CS Social Clubs and Special Interest Groups
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Employee Share Units program
• Cloudstaff Dream Points for bidding on useful items
• Cloudstaff: Build Your Career, Anywhere
• Established in 2005, Cloudstaff is a leading outsourcing company focused on talent solutions and employee well-being
• Award-winning Culture: #1 Workplace Everywhere with staff engagement initiatives
• Investment in You: Training programs, mentoring and career advancement opportunities
• Strong work-life balance with flexible schedules and meaningful perks