Service Desk Agent(Polish Speaking)
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Job Description
We are looking for a Multilingual Service Desk Agent (Polish) to provide technical and end-user support for a global account. This role requires strong customer service skills, technical troubleshooting ability, and Polish language proficiency.
Schedule: Shifting
Employment Type: Full Time
Relocation Package: Yes
Qualifications / Requirements
- With or without Service Desk experience
- At least 2 years of Technical Support experience
- Can speak, read, and write Polish
- Native Polish speakers or non-native with C1 proficiency
- Filipino citizens residing in the Philippines OR
- Foreign nationals with valid PRV/TRV residing in PH
- At least Vocational Diploma / Short Course / Undergraduate / Bachelor’s degree
- Open to onsite work (Taguig or Ortigas) and shifting schedules
- Willing to relocate (relocation package available for candidates outside PH)
Responsibilities:
- Provide technical and service desk support via phone, email, and ticketing tools
- Resolve user issues using standard procedures and proper escalation
- Deliver accurate and timely solutions to ensure customer satisfaction
- Document incidents, requests, and resolutions clearly
- Maintain quality, productivity, and attendance metrics
- Collaborate with internal teams and management
- Stay updated on tools, processes, and operational guidelines
- Participate in meetings, reporting, and continuous improvement initiatives
Polish Language C1 Technical Support Service Desk Ops Incident Management Ticketing Tools Troubleshooting IT End User Support SLA Compliance
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