Partnership Manager

Employment Type: Full-Time

Work Setup: Remote/WAH

Start Date: October 19, 2026

Schedule/Hours: US Business Hours

Equipment: Company-provided

Partnership Manager is responsible for owning and growing a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact and educating them on the organization's tech-forward approach to CX and back-office outsourcing. This role converts partner trust into a steady pipeline of qualified opportunities, managing the full referral lifecycle from intake through deal handoff.

What does a day in the life as a Partnership Manager look like?

• Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact

• Identify, recruit, and onboard new referral partners, building a pipeline of advisory firms aligned with target verticals and deal sizes

• Manage the full referral lifecycle, from intake and qualification through handoff to sales, tracking deal status and closing the loop with the referring partner

• Act as the internal advocate for partner-sourced deals, coordinating with sales, solutions, and marketing to ensure fast turnaround and a strong prospect experience

• Educate partners on the organization's service offerings, technology stack, and points of differentiation so they can position the organization accurately and confidently

• Develop and execute a partner engagement cadence, including regular check-ins, business reviews, newsletters, and co-marketing touchpoints

• Represent the organization at industry events, advisor conferences, and networking functions to build visibility within the outsourcing advisory community

• Track partner performance and referral pipeline in the CRM, reporting on partner-sourced pipeline, conversion rates, and revenue

• Collaborate with marketing on partner enablement content, such as one-pagers, case studies, and battlecards, that helps advisors sell the organization into their client base

• Provide market feedback to leadership on partner needs, competitive positioning, and emerging trends in the outsourcing advisory space

• Adhere to company policies and procedures

• Meet or exceed performance targets for related KPIs

• Continuously improve knowledge of partnership strategy, channel development, and industry best practices through training and learning initiatives

• Collaborate with other departments as needed

• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Perform other duties as assigned

What are the required qualifications for a Partnership Manager?

• Minimum of three (3) to five (5) years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization

• Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers, is strongly preferred

• Proven track record of building and managing a referral or channel pipeline that translated into closed revenue

• Strong relationship-management skills, with the ability to serve as the primary point of contact for an external network of influencers

• Excellent written and verbal communication skills, with the ability to represent a tech-forward BPO story credibly to sophisticated advisors

• Experience with CRM tools, such as HubSpot or Salesforce, for pipeline and partner tracking

• Self-directed and organized, with the ability to manage a multi-partner portfolio with minimal oversight

• Willingness to travel for industry events and in-person partner meetings, estimated at 15% to 25%

• Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem, a plus

• Experience building partner enablement programs or co-marketing campaigns from the ground up, a plus

Ninja Perks and Benefits

• Full-time employees

  • Competitive compensation

  • Adherence to government-mandated benefits

  • Retirement Savings Program with Company Matching

  • Life Insurance

  • HMO on day 1

  • Paid time off, birthday leave

  • Bonus and incentive plans

  • Opportunities for skills training and personal and professional development

  • Employee Referral Program

  • Beautiful office space (for onsite employees)

  • Free lu