Payment Analyst
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On-site - Cebu 1-3 Yrs Exp Bachelor Full-time
Job Description
Employee Recognition and Rewards
Government Mandated Benefits
Insurance Health & Wellness
Health Care On-Site, HMO
Job Title: Payment Center Representative
Location: IT Park, Cebu City (Full-Time, On-site)
Shift: Graveyard
Role Overview
The Payment Center Representative manages all payment-related concerns, handles customer inquiries through both calls and emails, and drives proactive outbound collection efforts.
A day in the life of a Payment Central Representative includes . .
- Customer Interactions: Manage inbound and outbound customer calls and emails using established procedural workflows.
- Collections Operations: Conduct outbound calls and send targeted emails to secure delinquent accounts and recover outstanding balances.
- Offline Operations: Handle critical off-the-phone tasks, administrative workflows, account updates, and data reconciliation.
- Account Navigation: Utilize dedicated service portals, dual monitors, and phone systems to process transactions.
- Documentation: Maintain precise, real-time data entry logs and operational trackers for every customer interaction.
This Job is Perfect for You If You Have...
- Education: A bachelor’s degree, or an associate degree backed by relevant professional experience.
- Experience: 1–2 years in customer service. Prior experience with financial accounts, payment systems, or collections is highly advantageous.
- Communication: Excellent verbal and written English communication skills, with the ability to navigate complex, varied customer concerns with tact, empathy, and professionalism.
- Core Skills: Strong analytical thinking, fast comprehension, high accuracy and attention to detail, and sound decision-making abilities.
- Work Style: Exceptional time management skills, adaptability under pressure, and comfort with low physical mobility (desk sitting).
Job Type: Full-time
- Health insurance
- Paid training
- Billing Compliance Accounts Payable/Receivable Data Reconciliation Payment Processing Collection Customer Service
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