Applied AI

About The Role

The Applied AI & Analytics Manager is a critical technical and operational leadership role within a premier US-based e-commerce management and retail media agency that operates marketplace storefronts and advertising across Amazon, Walmart, and Target for leading consumer brands. Working as a dedicated partner to internal business teams, this role bridges business intelligence, platform automation, and generative AI enablement. The position operates remotely on a permanent schedule covering US business hours (supporting US Eastern to Pacific time zones) from a dedicated home office in the Philippines.

About The Role

The Applied AI & Analytics Manager is a critical technical and operational leadership role within a premier US-based e-commerce management and retail media agency that operates marketplace storefronts and advertising across Amazon, Walmart, and Target for leading consumer brands. Working as a dedicated partner to internal business teams, this role bridges business intelligence, platform automation, and generative AI enablement. The position operates remotely on a permanent schedule covering US business hours (supporting US Eastern to Pacific time zones) from a dedicated home office in the Philippines.

The firm is executing two foundational operational transformations: migrating all client retail execution and reporting onto Trellis Qore, and deploying enterprise-grade Claude to every employee across the agency. This role exists to turn those technology investments into dependable everyday workflows. You will author the operational standard operating procedures (SOPs), build and govern custom AI skills and Claude Projects, optimize token consumption, design high-impact client reporting in Qore, and validate the underlying Google Cloud BigQuery data pipelines.

Key Responsibilities Trellis Qore Deployment & Platform Execution

• Lead the client-by-client operational rollout onto Trellis Qore across Amazon and Walmart accounts, establishing role-based usage standards and workflows for daily team execution.
• Author clear SOPs defining functional boundaries across internal tooling, ensuring retail operations and reporting run within Qore while advertising execution remains centered in dedicated ad platforms.
• Build, monitor, and document custom skills and automations inside Trellis Qore, ensuring all account-altering actions are strictly logged, reversible, and approved by leadership.
• Maintain existing client reporting in legacy business intelligence dashboards for secondary channels (such as Target Plus) until native ingestion is fully supported.

Enterprise AI Enablement & Operating Model

• Architect and execute the company-wide rollout of Claude across all internal roles, managing wave-based team onboarding, practical technical training, and ongoing office hours.
• Establish the firm's overarching AI operating model, defining task-specific routing standards across primary work tools, enterprise language models, and creative generation engines.
• Author, test, and distribute custom, reusable Claude Skills, prompt libraries, and structured per-client Claude Projects with optimized trigger descriptions and scoped parameters.
• Monitor token economics and model-tier efficiency across all internal teams, publishing clear guidance on context-window management and reviewing monthly consumption and expenditure.

Tool Selection, Security Vetting & Architecture Governance

• Identify, evaluate, and stress-test third-party skills, open-source repositories (e.g., GitHub), plugins, and Model Context Protocol (MCP) connectors prior to internal deployment.
• Run all external scripts and tools in isolated test environments without client data, screening thoroughly for prompt-injection vulnerabilities, data exfiltration risks, and output accuracy.
• Partner closely with the IT Operations Manager to establish permissions and controls for MCP connectors accessing internal systems (including BigQuery, project management tools, and creative platforms).
• Maintain an audited register of all approved tools and skills, respecting organizational boundaries where the AI function determines operational use cases and IT retains final authority over security.

Client Reporting, Business Intelligence & Data Reconciliation

• Build, standardize, and maintain client dashboards within Trellis Qore, delivering recurring weekly sales performance, monthly advertising pacing, and tent-pole retail event report