CSR (Pioneer Healthcare Acc) Open for newbies | Virtual Process

About the role We are seeking a Customer Service Representative (CSR) for Pioneer Healthcare Account to join our team at YWA Human Resource Corporation. This is a full-time position based in Rosario, Pasig City, Metro Manila, operating as a virtual process. This is an excellent opportunity for individuals new to the customer service industry who are eager to launch their career in a dynamic healthcare environment. As a CSR, you will be the frontline of our healthcare services, providing exceptional support to clients whilst building your professional expertise in a growing sector.

What you'll be doing Your primary responsibilities will include:

• Answering incoming customer inquiries via phone, email, and chat regarding Pioneer Healthcare services and policies

• Providing accurate information about healthcare coverage, benefits, claims procedures, and policy details

• Processing customer requests, complaints, and concerns in a timely and professional manner

• Documenting all interactions and transactions accurately in the company's systems

• Following established protocols and quality standards to ensure consistent service delivery

• Assisting customers with account inquiries, policy questions, and general support needs

• Collaborating with other departments to resolve complex issues and escalations

• Maintaining professional and courteous communication at all times

• Meeting performance targets including call handling time, customer satisfaction ratings, and attendance requirements

What we're looking for Essential skills and qualifications include:

• High school diploma or equivalent qualification

• Strong verbal and written communication skills in English

• Excellent customer service attitude with a focus on problem-solving

• Ability to multitask and manage time effectively in a fast-paced environment

• Basic computer proficiency and typing skills

• Patience and empathy when dealing with customer concerns

• Reliability and punctuality in a virtual work environment

• Willingness to learn and adapt to new systems and processes

• Ability to work independently whilst following company guidelines

Preferred experience:

• Previous customer service or call centre experience (though not required for newbies)

• Familiarity with healthcare services or insurance products

• Experience with customer relationship management (CRM) systems

What we offer YWA Human Resource Corporation provides employees with competitive benefits and a supportive work environment:

• Career development opportunities for growth within the customer service and healthcare sectors

• Comprehensive training and onboarding programmes to prepare you for success

• Flexible virtual working arrangements allowing you to work from home

• Health and wellness support initiatives

• A collaborative team environment with experienced mentors to guide your professional development

• Opportunity to work with a reputable healthcare provider, gaining valuable industry experience

• Performance incentive programmes and recognition for outstanding service

About us YWA Human Resource Corporation is a dedicated staffing and human resources solutions provider committed to connecting talented individuals with rewarding career opportunities. We specialise in building high-performing teams for leading organisations across various industries, particularly healthcare and customer service sectors. Our mission is to foster professional growth whilst delivering exceptional service quality to our clients and their customers. We value integrity, teamwork, and continuous improvement, and we are proud to develop the next generation of customer service professionals.