Customer Service Agent Hiring.

20 hours ago

Cebu City, Central Visayas, Philippines Recruitify_HR Full-time ₱240,000 - ₱360,000/year
  • Act as the first point of contact for customers and provide exceptional service.
  • Resolve customer inquiries and complaints efficiently through phone, email, and chat.
  • Maintain detailed and accurate customer accounts and documentation.
  • Collaborate with team members to improve service delivery and customer satisfaction.
  • Assist in the development of customer service policies and procedures.

Description

  • Act as the first point of contact for customers and provide exceptional service.
  • Resolve customer inquiries and complaints efficiently through phone, email, and chat.
  • Maintain detailed and accurate customer accounts and documentation.
  • Collaborate with team members to improve service delivery and customer satisfaction.
  • Assist in the development of customer service policies and procedures.

Requirements

  • Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
  • Experience Level: 1–3 years in customer service or related field.
  • Skills and Competencies: Strong communication and interpersonal skills.
  • Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
  • Qualities and Traits: Empathetic, patient, and detail-oriented.