Customer Service Agent Hiring.
20 hours ago
Cebu City, Central Visayas, Philippines
Recruitify_HR
Full-time
₱240,000 - ₱360,000/year
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- Act as the first point of contact for customers and provide exceptional service.
- Resolve customer inquiries and complaints efficiently through phone, email, and chat.
- Maintain detailed and accurate customer accounts and documentation.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Assist in the development of customer service policies and procedures.
Description
- Act as the first point of contact for customers and provide exceptional service.
- Resolve customer inquiries and complaints efficiently through phone, email, and chat.
- Maintain detailed and accurate customer accounts and documentation.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Assist in the development of customer service policies and procedures.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
- Experience Level: 1–3 years in customer service or related field.
- Skills and Competencies: Strong communication and interpersonal skills.
- Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
- Qualities and Traits: Empathetic, patient, and detail-oriented.