Retail Assistant

6 days ago


Iloilo City, Western Visayas, Philippines De la Mar Store Full time

On-site - Iloilo No Exp Required High/Senior High School Full-time

Job DescriptionDescription

A Retail Assistant is responsible for providing excellent customer service, maintaining the store's appearance, and ensuring the smooth operation of day-to-day activities. They play a key role in creating a positive shopping experience and supporting the overall success of the store.

Key ResponsibilitiesCustomer Service
  • Greet customers warmly and assist them in finding products.
  • Provide information on products, promotions, and services.
  • Handle customer inquiries, complaints, and returns professionally.
  • Promote and upsell products to meet sales targets.
  • Process customer transactions using the POS system.
  • Assist with promotions, events, and in-store campaigns.
Store Maintenance
  • Keep the store clean, organized, and well-stocked.
  • Ensure shelves are replenished and displays are attractive.
  • Assist with stock rotation and inventory control.
Teamwork
  • Collaborate with colleagues to ensure the store runs efficiently.
  • Attend team meetings and training sessions.
  • Support other areas of the store as needed.
Security and Safety
  • Adhere to store policies, including loss prevention measures.
  • Monitor customer activity to prevent theft.
  • Follow health and safety guidelines at all times.
RequirementsEducational Requirements
  • High school diploma or equivalent (essential).
  • Additional certifications in customer service or sales (preferred).
Experience
  • Prior experience in retail, sales, or customer service (preferred but not always required).
  • Familiarity with point-of-sale (POS) systems and handling cash (advantageous).
Skills and Competencies
  • Strong interpersonal and communication skills.
  • Ability to deliver excellent customer service and resolve complaints effectively.
  • Basic numeracy and literacy skills for handling transactions and inventory.
  • Teamwork and collaboration skills.
  • Attention to detail and organizational skills.
Physical Requirements
  • Ability to stand, walk, and move around the store for extended periods.
  • Capability to lift and move stock, typically up to 10-20 kg.
  • Comfortable working in a fast-paced environment.
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