System Support/Programmer Associate
2 weeks ago
QUALIFICATIONS:
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
- Proficiency in programming languages (e.g., PHP, VB.NET, C#, JavaScript).
- Familiarity with databases (SQL SERVER, MySQL).
- Basic knowledge of cloud platforms (AWS, Azure, Google Cloud) is a plus.
- Experience with debugging tools, logging frameworks, and monitoring tools.
JOB DESCRIPTION:
- Analyze and resolve escalated software/system issues from Tier 1 Dev team.
- Debug code and perform root cause analysis for application failures.
- Collaborate with development teams to implement fixes and improvements.
- Modify and optimize existing applications to improve performance.
- Write scripts and automation tools for system monitoring and maintenance.
- Ensure software patches, updates, and security measures are applied timely.
- Assist in software development by making code adjustments and enhancements.
- Work with Lead developer on minor feature additions and integrations.
- Perform unit testing and validate fixes before deployment.
- Work closely with Tier 1 developers and QA teams to resolve issues.
- Maintain technical documentation for troubleshooting processes and system changes.
- Provide knowledge transfer and training for Tier 1 Developer teams.
- Monitor system logs and application performance to detect potential issues.
- Implement solutions to enhance system stability and reduce downtime.
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