Fund Administration Manager

Accountable to the Fund Administration Team in GBS particularly overseeing the financial reporting process. The role is primarily accountable for providing regulatory reports for JH funds in US region like financial statements and Tailored Shareholder report as part of N-CSR filing. The role will support Boston office and ensure the quality and timeliness of each requirement. Monitoring and maintaining oversight will also be a key aspect of this role. The successful candidate will also assist in the design of controls to improve the risk management framework, enhance documentation, and assess optimal production processes related to the Financial Reporting team and participate in ad hoc projects, as assigned.

Position Responsibilities:

Financial Reporting:

• Effectively manage monthly production schedule and ensure that all key targets are met in conformity with the 40-day initiative.
• Oversee and assist the business unit with scheduling and managing workflows for financial statement and tailored shareholder production.
• Prepare and review financial statements for John Hancock Funds including statement of assets and liabilities, statement of operations, changes in net assets, cash flows, financial highlights, and notes.
• Assist team members with implementation of complex accounting or regulatory developments.
• Coordinate and/or perform centralized tasks required in the report preparation and audit processes.
• Identify and implement improvement opportunities and stream-line end-to-end process for Fund Reporting using Alteryx.

Operational Support:

• Ownership to ensure adequate controls are in place and issues are escalated and resolved timely.
• Provide support and /or training to junior team members of knowledge, processes and reporting requirements.
• Manage and drive initiatives of the team to oversee the planning, implementation and tracking of any short-term or streamlining and automation projects.
• Drive resolution of critical issues raised during operations and proactively manage and monitor control efficacy to ensure potential risk is minimized.
• Support ad-hoc analysis to identify root cause of production problems and develop timely solutions.

Stakeholder Management:

• Effectively communicate with various stakeholders globally, PMs, Analysts, Brokers, Finance Technology, Compliance, Risk and establish a high level of credibility with business unit contacts.
• Identify and recommend opportunities to refine operational effectiveness of processes and controls.
• Identify and escalate any service issues received from customers and stakeholders.
• Effectively communicate significant production updates and challenges to management as well as to the business unit in a timely manner

Leadership/ Management:

• Drive the team in achieving its organizational goals and objectives.
• Perform the People Manager role for the performance management, professional growth and development of staff which includes feedback sessions, productivity tracking, coaching, one to one meetings and regular employee reviews.
• Lead and ensure sustainable activities and programs to keep positive and high engagement level from the team.
• Lead the regular business reviews and produce dashboard and metrics reports detailing the team's performance (productivity, utilization, and attendance), challenges and areas for improvement.
• Ensure that all Service Level Agreements and GBS and Business Unit compliance standards are met at all times.
• Improve team effectiveness by implementing, monitoring and reviewing training policies and guidelines.
• Optimizing resource utilization: ensuring that required resources are available as needed, existing resources are productive, level of HC and skills available are aligned with business requirements.
• Optimizing resource utilization: ensuring that required resources are available as needed, existing resources are productive, level of HC and skills available are aligned with business requirements.
• Responsible for the overall production management including recruitment and onboarding of staff, coordination with support functions such as HR, IT and Finance.

Special Projects

Special projects will arise from time to time that will require strong financial knowledge, strong analytical and organizational skills with an innovative mindset. The role will be responsible for handling projects as required by the management pertaining to the introduction of new services, products and processes designed.

Required Qualifications:

• Advanced knowledge of mutual fund industry including the accounting for mutual funds.
• University degree in accounting, finance or economics and CPA, CFA, CISI or CAT passer preferred.
• 7+ years of progressive experience in a financial services company and/or shared services environment with more than 3 years of people manager role.
• Experience working with senior management teams (Stakeholder management requiring persuasion / influencing skills); relationship building and negotiation skills.
• Good understanding of the end-to-end production environment, and the impact of changes to the reporting process, production schedule, and all the systems and applications supported by Finance.
• Excellent analytical, problem-solving, and influencing skills.
• Ability to remain updated on the evolving regulatory landscape – including new/amended rules & regulations and hot topics in risk management.
• Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.

Preferred Qualifications:

• Strong interpersonal skills and ability to work effectively across cultures. Excellent English written and verbal communication skills.
• Proficient in using FundSuite Arc and Bloomberg Terminal.
• Intermediate to Advanced knowledge of Excel (i.e. mastery of excel formulas and pivot tables is a must; VBA is a plus). Proficient in MS Office suite including Outlook, Word, Power Point, and Project.
• Capable of building a business case for potential process improvements including cost/benefit analysis
• Flexible on shift and overtime may be required to meet business deadlines.
• Participates in educational opportunities; reads professional publications; maintains networks and participates in professional organization to always be up to date on job knowledge.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement