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Agency Coordinator
1 month ago
The Agency Coordinator shall ensure overall coordination between Home Credit and its External Agency Service Providers with due diligence.
About The Job
What You'll Do:
Work closely with Home Credit's External Collection Agencies and Repossession Agencies to achieve collection targets.
Ensure that External Collection Agencies and Repossession Agencies adhere to the Collection Service Level Agreement (Collection Service Level Agreement) policies.
Oversee External Collection Agencies and Repossession Agencies through on-site visitations as often as necessary.
Evaluate performance of External Collection Agencies and Repossession Agencies and create action plans to achieve business goals.
Facilitate weekly huddles, performance review meetings and coaching.
Handle customer complaints and conduct thorough investigations.
Assist External Collection Agencies and Repossession Agencies with their concerns or requests and provide feedback.
Facilitate internal auction including bidding process and secure proper documentations.
Ensure that given targets for both External Collection Agencies and Repossession Agencies are met.
Formulate new process according to the business needs.
What You Need To Have:
At least two (2) years of related work experience in External Agency Collections and Secured Loans.
Strong analytical, communication and presentation skills.
Proficient in basic computer applications such as MS Word, MS Excel, and MS PowerPoint.
Must have good and effective communication skills in English.
Job Perks You'll Enjoy:
Hybrid work setup
Permanent dayshift schedule
Up to 20% variable performance-based bonus
HMO on Day 1 and HMO dependents coverage including same-sex partners
Access to mental health and wellness partners
Wellness Leaves and Birthday Leave
Internal career mobility options
Local and international learning opportunities
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
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