Operations Support Specialist

3 weeks ago

Cebu City, Central Visayas, Philippines REPS & Co. Full time

Founded in 2017, REPS & Co. has rapidly become a leader in data analytics in the entertainment industry. Recognized on the Forbes list of America's Best Startup Employers, we focus on delivering advanced analytics that supports data driven decisions. Our solutions provide comprehensive insights and forecasts, enabling us to have a better understanding and response to supply and demand in the ticketing world. With a commitment to driving innovation, REPS & Co. helps shape a dynamic market environment.

We are excited to add an Operations Support Specialist to our growing team In this role, you will be part of an elite team that will go in and resolve critical backlogs that the company is experiencing. Every day you could experience something new, so you'll need to be ready and excited to conquer the challenges of the day. The inaugural mission for this team is to assist our Operations Ticket Acquisition Division which is experiencing unexpected growth. You will be a founding member of a dynamic team, that loves to learn and is ready to help wherever needed. If you're looking for a fast-paced work environment then this is the place for you. Operations will help train you on key tasks/workflows but you will own managing your staff and their success/failures. Working as a team is what maintains our success. We look forward to welcoming you to our team

Daily Tasks:

  • Learn a variety of complex, company specific processes and software/systems to successfully perform position requirements

  • Work on daily assignments

  • Report on any blockers experienced and work with your team, manager, and others in the company to get the support you need to succeed

  • Participate in troubleshooting meetings (as needed) to maximize the team's success

  • Give insights on any workflow changes you think should be made (if there is a faster way to operate then let's change our protocols)

  • Take detailed thorough notes of your completed tasks for required documentation

  • Adherence to your assigned schedule (we need to know when people are working so we can properly troubleshoot our backlogs; you are critical to our success here)

Qualifications:

  • Proficient at website navigation

  • Basic knowledge of how Excel and/or Google Sheets

  • Attention to detail

  • Quick and accurate data entry - previous experience with data entry is a plus

  • Ability to own and manage your work to maintain deadlines

  • Must be reliable and on time

  • Must be willing and ready to learn

BONUS Qualifications:

  • Experience with Macros and VPNs

  • Experience with Airtable and Google sheet formulas

  • Problem-solving

  • Recognizing patterns and trends

Available to work in Pacific Time Zone and flexibility to switch schedules

Remote Work

#Li-Remote

#J-18808-Ljbffr

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