BPO RFP Writer

Overview

Be among the first 25 applicants. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you a persuasive communicator with a knack for crafting winning proposals and driving new business? We're looking for a BPO RFP Writer to join our team and lead the development of compelling proposals that secure high-value clients across industries. This role is ideal for a goal-oriented, strategic thinker with deep experience in business development, sales strategy, and client relationship management especially within the outsourced contact center and BPO space.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Business Development: Identify and cultivate new opportunities through phone outreach, marketing campaigns, and industry networking.
• Strategic Research: Conduct market and client research to uncover new sales channels and partnership opportunities.
• Proposal Writing: Lead the RFP process drafting, customizing, and refining proposals using both new content and recycled responses.
• Content Management: Maintain and update proposal templates, presentation decks, and client communication materials.
• Executive Engagement: Present proposals and strategies to senior leadership and C-level executives with confidence and clarity.
• CRM Oversight: Manage CRM systems and sales tracking tools to ensure accurate pipeline and performance reporting.
• Brand Visibility: Oversee directory listings, sponsorships, and other visibility initiatives to support lead generation.

Qualifications

• Bachelor's degree or equivalent experience in business, communications, or related field.
• 5+ years of leadership experience in sales, proposal writing, or business development.
• Proven ability to translate strategic vision into actionable plans with measurable outcomes.
• Strong background in complex deal structuring, financial modeling, and contract negotiation.
• Experience in BPO and contact center operations (inbound, outbound, chat, email).
• Exceptional writing, editing, and presentation skills.
• Proficiency in Microsoft Office Suite and CRM platforms.
• Ability to work independently, manage multiple priorities, and travel as needed.
• Demonstrated thought leadership and ability to inspire cross-functional teams.

Compensation & Benefits

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Specific offerings may vary by geography.

• HMO Coverage plus a dependent
• Dental Coverage
• In-house dental assistance worth a stated amount
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Employee shuttle services
• Company retreats and off-site events
• Opportunities for growth and promotion

Additionally, MCI provides various programs to fit employees' lives and locations. Some benefits may vary by geography while the core mission remains the same: reward effort, provide growth opportunities, and create an environment where every employee feels valued.

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary, may sit/stand for long periods while using a computer and headset, and may move or lift objects up to 40 pounds as needed.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Willing to submit to up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on results.
• Must be willing to submit to drug screening. Job offers are contingent on results.

Equal Opportunity Employer

MCI provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. We maintain a work environment free from discrimination and harassment and provide reasonable accommodations where required by law.

About MCI

MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions and services across BPO, contact center, IT Services, and related fields. MCI employs 10,000+ people with 150+ North American client partners across multiple brands.

The above job description provides a general overview of the role and is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time. This job description is not a contract of employment, and either party may terminate employment at will.

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