Building Management System Engineer

3 weeks ago

Manila, National Capital Region, Philippines EG Funds Management (Philippines) Full time

Position Summary:

The Building Management System (BMS) Engineer will play a key role in carrying out the day-to-day solution maintenance, interfacing with other engineers, and supporting our team to achieve excellence in service delivery.

The role is responsible for the delivery of client reports in line with agreed SLAs.

A strong technical understanding of the Avani product suite is fundamental to succeeding in this role.

Key Relationships:

This position reports to the Head of Customer and will be directed on a day-to-day basis by the Customer Success Team Lead.

Collaboration and the development of strong working relationships with the Customer Success team is a key requirement of this role

Key Performance Indicators:

KPIs for the role include:

  • The number of process ownerships
  • The number of support issues resolved

Qualifications/Experience:

This role requires:

  • A tertiary qualification in Engineering (preferably Building Services, Electrical or Mechanical Engineering).
  • 2-5 years' experience in building services and a high-level understanding of data flows within a building.
  • Experience in TridiumNiagaraor any other similar integrated control systems
  • Plus if you have experience in BMS and are familiar with building HVAC operations.
  • A passion for driving change through data and tech
  • Basic networking knowledge and basic windows server knowledge to conduct preliminary troubleshooting
  • Experience in troubleshooting in Tridium Niagara or any other BMS/controls system
  • Excellent organisation and prioritisation skills to manage routine workflows and ad hoc escalations
  • Excellent communication skills to write summaries of issue investigation and to provide practical feedback to process owners

Desirable Skills

  • Basic knowledge of SQL queries and familiarity with at least one programming language is preferable but not necessary.

Responsibilities and Duties:

  • You will bring your technical knowledge to a fast-moving technology environment. You are detail oriented and process driven to make sure all of our customer solutions are well serviced and escalations are addressed.
  • You are self-driven and willing to solve problems independently, while not afraid to speak up every time you see an opportunity for a process improvement. You respect diverse opinions and are open to learning and growing. You can handle the ambiguity which comes with growing new products in industries under disruption.
  • You are passionate about unlocking a greater impact for clients, for your colleagues and for the planet.
  • Comply with all company policies and procedures.
  • Undertake continuous personal and professional development to enhance knowledge and skills.

Work Hours: 6AM to 3PM Manila Time

Job Type: Full Time, Work On-site Setup

Location: EG Manila office: Level 10 North Tower Rockwell Business Center Sheridan, Sheridan corner United Street, Mandaluyong City.

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