Policy Service Facilitator
4 days ago
Key Responsibilities:
- Entertaining telephone and email requests for a range of requests relating to Pioneer products within turnaround times.
- Liaising with adjacent departments to maintain prompt turnaround times.
- Monitoring the progress of and enforcing company guidelines surrounding premium collection.
- Implementing customer retention strategies.
- Encoding policy information for endorsements and renewals in the system.
- Communicating vital information to relevant stakeholder groups.
Other Duties:
- Taking an active role in the Performance Appraisal process as prescribed by company policy.
- Participating in the department's action planning and strategy implementation.
- Performing ad hoc tasks consistent with meeting the objectives of the department and company as a whole.
Qualifications & Experience:
- Graduate of a bachelor's degree course
- Proficient in Microsoft Word and Excel
- Proven track record as a team player
- Data entry experience is preferred
- Customer service experience is preferred
Skills & Competencies:
- Basic understanding of insurance
- Ability to convey complex concepts to non-experts
- Ability to work through and make sense of large sets of data
- Ability to interpret and create reports
- Willingness to adapt to change
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