Customer Service Rep

4 weeks ago

Pasig, National Capital Region, Philippines Alta Resources Corp. Full time
Overview

Alta Resources is hiring Customer Service Representatives, located at our Ortigas, Pasig City call center, to support our client's products. You bring the desire to succeed as a customer service professional and we'll provide the necessary training and on-going education. Previous work experience in healthcare and retail, or call center industries is helpful but not required.

Responsibilities
  • Use phone (voice), email and other forms of communication to address the needs of our client's customers
  • Help facilitate, analyze & resolve customer issues
  • Provide product support, solutions & additional product information
  • Strong desire and passion to help and serve others
  • High level of confidence, enthusiasm and a positive attitude
  • Excellent verbal and written communication skills
  • Ability to build relationships with clients, customers and co-workers
Qualifications
  • Willingness to learn and adapt in a call center environment
  • Strong communication and interpersonal skills
  • Ability to work with customers and teams in a professional manner
Working at Alta Resources
  • Work with people and customers who are passionate about the same things you are
  • Expand your writing & communication skills
  • On-the-job paid training
Additional Information
  • Comprehensive care: HMO, Life & Accident Insurance for employee (and dependents) and mental health support upon regularization
  • Generous time-off: 15 vacation leaves + 15 sick leaves, with full benefits kicking in upon regularization
  • Service milestone rewards and financial assistance programs
  • 10k signing bonus (seasonal hiring)
  • Rewards and recognition program including company sponsored events

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