E Commerce Manager

About the Role

We are seeking a highly motivated and results-driven E-Commerce Manager to lead our digital commerce initiatives and drive business growth. This role is pivotal in optimizing the online customer journey, expanding our customer base, and increasing sales through data-driven strategies. If you have a strong background in e-commerce operations, analytics, and digital marketing, this is an exciting opportunity to make a significant impact.

Key Responsibilities

1. E-Commerce Strategy & Growth
   Develop and execute effective e-commerce growth strategies to expand the customer base and capture new business opportunities.
   Optimize the end-to-end online shopping experience, from lead generation to conversion and post-purchase engagement.
   Identify and implement new revenue streams, online partnerships, and business development opportunities.
2. Platform & Performance Management
   Oversee the management and maintenance of e-commerce platforms, ensuring optimal product listings, competitive pricing, and efficient inventory control.
   Utilize data analytics to monitor key performance metrics (KPIs), customer behavior, and sales trends, providing actionable insights for growth.
   Work closely with development, marketing, and customer service teams to enhance platform usability and drive conversions.
3. Sales & Customer Engagement
   Conduct market research and competitor analysis to identify opportunities, refine strategies, and enhance customer targeting.
   Lead sales efforts, including product demonstrations, stakeholder negotiations, and contract closings.
   Collaborate with marketing to design and execute online campaigns, promotions, and customer engagement strategies.
   Monitor customer feedback, reviews, and ratings to identify areas of improvement and implement strategies for better retention and satisfaction.
4. Industry Engagement & Brand Presence
   Represent the company at conferences, trade shows, and industry events to build brand awareness and establish new business connections.
   Stay updated with emerging e-commerce trends, digital marketing innovations, and best practices to ensure our strategy remains competitive.

Required Skills & Qualifications

1. Experience: 3+ years of proven success in e-commerce management, online sales, and revenue growth.
2. Platform Expertise: Hands-on experience with e-commerce platforms such as Shopify, Magento, WooCommerce, and online marketplaces.
3. Data-Driven Decision Making: Strong analytical skills with experience in Google Analytics, Google Tag Manager, and sales performance tracking.
4. E-Commerce Operations: Expertise in inventory management, pricing strategies, and order fulfillment processes.
5. CRM & Marketing Tools: Experience with CRM software (Salesforce, HubSpot, Mailchimp) and marketing automation platforms.
6. Communication & Negotiation: Excellent written and verbal communication skills in English (additional language proficiency is a plus).
7. Project Leadership: Ability to manage cross-functional teams and take ownership of initiatives.

Preferred Skills & Qualifications

1. Educational Background: Bachelor's degree in E-Commerce, Digital Marketing, Business Administration, or a related field.
2. SEO & SEM Expertise: Understanding of search engine optimization (SEO), paid advertising (SEM), and social media marketing.
3. Marketing & Customer Acquisition: Experience with email marketing, influencer collaborations, and digital ad strategies.
4. Growth Mindset: Ability to work collaboratively and lead when needed in a dynamic and fast-paced environment.
5. Willingness to Travel: Availability for domestic and international business trips for company events, networking, and sales expansion.