Enterprise Operations OTC Practitioner Naga City, PH

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let's talk.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

As a Senior OTC Analyst/Specialist, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, deductions, order processing, cash application, cash collection, and dispute management according to agreed procedures, process maps, and Desk Top Procedures or other guidelines agreed with the client. You must establish and/or maintain good relationships with client personnel, ensure that daily activities are fulfilled according to the timetable, procedures, and business goals as agreed with Team Leader or Operations Manager, and deliver services as necessary in order to meet the SLAs and OLAs requirements from the area of your responsibility. This role requires strong analytical skills, process improvement expertise, and cross-functional collaboration to enhance cash flow and working capital.

• Process customer orders in the system.
• Verify order details for accuracy (pricing, discounts, contract terms). Ensure all orders are reviewed and processed within agreed timeframes, agreed credit limits, and based on full information required.
• Coordinate with internal teams to ensure timely fulfillment. Work closely with sales and customer service teams to resolve order issues.
• Ensure incorrect orders (i.e., incorrect payment terms) placed in the system are highlighted to the client for revalidation.

Bachelor's Degree

1. Graduate of BS Accountancy, Finance, Business, Economics, or other related management degrees with 2 to 4 years of work experience. At least 2 years in Account Receivable processes. At least 2 years of experience in a BPO setting.
2. Excellent understanding or working knowledge of general finance and various finance concepts and principles.
3. Advanced knowledge and understanding of Customer Masterdata Management, Order and Credit Management, Billing and Invoicing, Collections and Disputes, Deductions, and Cash Application.
4. Good knowledge and hands-on experience in any related Accounting Software: SAP, Oracle, SalesForce or any large-scale ERP system is an advantage.
5. Reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata setup and maintenance, billing or order management.
6. Team Player - Experience in participating and collaborating in team meetings to gather/share information.
7. Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy, prioritizing tasks, managing multiple priorities, and delivering against tight deadlines.
8. Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.
9. Strong problem-solving and analytical skills, results-oriented, excellent follow-up; negotiation, and troubleshooting skills, good relationship-building skills.
10. Excellent written, oral, and interpersonal communication skills. Advanced knowledge and skills in MS Excel.

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason, and science, we can improve business, society, and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing, and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.