Data Protection Engine Specialist

2 weeks ago


Manila, National Capital Region, Philippines AIA Digital+ Philippines Full time

As a Delivery Advocate within Group Cloud Operations, you will play a crucial role in ensuring the seamless delivery of operational services of AIA's Group and its Business Units. This role will act as the primary point of contact for escalations from Business Units (BUs), vendors, and internal teams, driving continuous service improvement and ensuring high customer satisfaction. The role responsibilities will include managing service delivery processes, developing and implementing service improvement plans, and ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs). This role will also lead efforts to fine-tune business needs, delivery criteria, and solutions, ensuring audit readiness and compliance.

Responsibilities include, but are not limited to, the following:

  1. Work closely with the Group Office and Business Unit technical teams on service escalation activities.
  2. Liaise with the managed service providers and internal delivery teams on service delivery escalations and problems.
  3. Improve operational efficiency via recommendations for process improvement.
  4. Provide delivery reporting.
  5. Provide data for input as well manage monthly/weekly governance meetings with AIA's managed service partners and its Business Units.
  6. Display high-level relationship management skills and be a liaison to the Business Unit when representing GCI - Cloud Operations.

Skills and Qualifications:

  1. Minimum 3+ years of relevant experience in Service Delivery Management or Customer Success roles.
  2. Understanding and experience in public cloud implementation, workload migration, and operational support in a multi-site enterprise environment.
  3. Mandatory ITIL v4 Foundation certification.
  4. Practical experience supporting enterprise delivery services or similar roles.
  5. Good understanding of IT operating model design and best practices.

Preferred Qualifications:

  1. Experience with ServiceNow.
  2. Professional certifications in cloud (Azure Fundamentals and/or AWS Foundational or above).
  3. Experience in the life insurance industry within a regional or multinational scope.
  4. Experience working within a decentralized organization, preferably within a Group unit.
  5. Proficiency in PowerBI or Power Platform.

Be part of AIA Philippines's Technology Hub, AIA Digital+ Philippines.

We are a brand that captures AIA's Group-led Technology, Digital and Analytics hubs dedicated to powering AIA to be more efficient, connected and innovative as it fulfills its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

Launched in Mainland China, Malaysia and the Philippines, AIA Digital+ is bringing together top Technology, Digital and Analytics talent to accelerate AIA's transformation and secure our position as the technology leader in the insurance industry.

At AIA and AIA Digital+, we strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.

JOIN US NOW Be part of the industry's certified GREAT PLACE TO WORK and enjoy these comprehensive benefit package upon hire and upon regularization:

  1. HMO with free 4 dependents (upon hire for Principal and upon regularization for the eligible dependents)
  2. 15 days VL and 15 days SL (Pro-rated for mid-year hire)
  3. Guaranteed 14th-month pay
  4. Annual Targeted Incentive (Performance Bonus)
  5. Group Life Insurance
  6. Baguio Vacation Facility
  7. Retirement Plan, other protection benefits, and a lot more which will be discussed during the job offer stage.

#AIAPhilippines #AIADigital+PH #AIAITPH #EmpowerYourCareer

#HealthierLongerBetterLives #EqualOpportunities

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