Customer Support Representative

4 days ago


Cebu City, Central Visayas, Philippines Helpware Full time
About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Summary:

As a Customer Service Representative Tier 2, you are responsible for providing first-line voice support to internal and external customers via phone, fax, and email. Utilizing relevant software and tools to address customer issues and drive resolutions. Supporting strategic projects and corporate initiatives, such as acquisitions and product launches. Performing data entry tasks, verifying accuracy, and maintaining data integrity. Providing general data entry support across various teams as needed.

Responsibilities

  • Demonstrates a comprehensive understanding of our service offering and the broader industry of unclaimed property that Fletcher operates in.
  • Maintains a positive, empathetic, and professional attitude towards customers at all times.
  • Ability to update accounts based off of customer interactions, take diligent notes when applicable.
  • Demonstrates interest in the business and eagerness to learn.
  • Mastery of the FAQs and ability to speak in a confident "unscripted" manner.
  • Handles callbacks for after-hours calls and voicemails.
  • Handles email responses for new customer inquiries and existing customers seeking status updates.
  • Ability to navigate our CRM effectively and identify key data points during phone calls.
  • Ability to seek updates on NYS Unclaimed Funds online portal using claim reference number.
  • Demonstrate a mastery of our CRM workflow.
  • Other related tasks assigned by managers such as data entry and document generation.
  • Other CSR-related tasks assigned by managers of the Clients and/or Helpware.

Required:

  • Education: High School Diploma or general education degree (GED)
  • Job Experience:
    • 3-5 Years of Relevant Work Experience
    • 1-3 Years of Experience Customer Service

Preferred:

  • Education:
    • Associates degree or equivalent
  • Applications:
    • Basic Microsoft Suite Competency (Outlook, Word, Power Point)
    • Previous SAP experience or other Order Management Systems a plus but not necessary
    • Salesforce.com knowledge a plus but not necessary
#J-18808-Ljbffr

  • Cebu City, Central Visayas, Philippines Neksjob Full time

    Neksjob Job DescriptionJob Title: Customer Support RepresentativeJob Type: Full-timeAbout Neksjob:We are a dynamic company looking for highly motivated individuals to join our team as Customer Support Representatives. As a representative, you will be the first point of contact for customers seeking assistance with financial inquiries.Responsibilities:Assist...


  • Cebu City, Central Visayas, Philippines ECLARO Full time

    Role Title: Customer Support RepresentativeECLARO: A quick SummaryECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges...


  • Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    We are seeking a Customer Support Representative to handle inquiries from customers regarding their home security systems.The ideal candidate will be responsible for answering phone calls, responding to emails, and providing exceptional customer service to ensure customer satisfaction.Additionally, the candidate will handle technical troubleshooting and...


  • Cebu City, Central Visayas, Philippines Neksjob Full time

    Neksjob is a company that values excellent customer service. We are currently looking for a Customer Support Representative to join our team in Cebu City.This entry-level role offers a salary of up to 15K monthly, making it an ideal opportunity for those who are just starting their career or looking for a new challenge.To be successful in this role, you will...


  • Cebu City, Central Visayas, Philippines EnviroSage Solutions Corp. Full time

    On-site - Cebu 1-3 Yrs Exp High/Senior High School Full-timeJob DescriptionEmployee Recognition and RewardsAnniversary Gifts, Annual AppraisalGovernment Mandated BenefitsInsurance Health & WellnessHealth Insurance, HMODescriptionWelcome to EnviroSage, where passion for sustainability meets the warmth of family camaraderie At EnviroSage, we're not just a...


  • Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time

    About the RoleTASQ Staffing Solutions is seeking skilled call center agents to work on-site in our Cebu City location. As a customer support representative, you will be responsible for responding to customer inquiries via phone, email, and chat.We are looking for individuals who possess excellent communication skills in both Arabic and English and can...


  • Cebu City, Central Visayas, Philippines TECHNOGLOBAL TEAM, INC. Full time

    Craving stability with a career path that lets you shine? Look no further We offer a secure and supportive environment where you can build a fulfilling career.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career...


  • Cebu City, Central Visayas, Philippines Talent Outsourcing Channel Solutions Full time

    We are seeking a Customer Service Representative - Satellite account to handle inquiries from customers.The ideal candidate will be responsible for answering phone calls, responding to emails, and providing exceptional customer service to ensure customer satisfaction.Additionally, the candidate will handle technical troubleshooting and coordinate with field...


  • Cebu City, Central Visayas, Philippines Karbon Full time

    About KarbonKarbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 18.5 hours per week, per employee.We have customers in 34 countries and have grown into...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    We are currently looking for Technical Support Representative Role and Customer service Representative RoleEarn 15k- 31kQualifications:- No work Experience needed- 2nd year college undergrad (No back subjects)- HS/SHS Graduates with or with out 6 months BPO experience-Willing to work on holidays- Good Communication Skills- Can start ASAP- Can work under...


  • Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Professional Customer Support Representative to join our team.Key Responsibilities:Provide exceptional customer service to clients via phone, email, or chat.Analyze and resolve customer complaints in a fair and timely manner.Document customer interactions and feedback to improve processes and...


  • Cebu City, Central Visayas, Philippines Arcanys Full time

    About ArcanysArcanys launched in 2010 to help entrepreneurs and innovators from Australia, Europe and other parts of the globe accelerate their software development with dedicated remote engineers from the Philippines (and, more recently, Bulgaria).Why work with us?There's a unique spirit to Arcanys—manifested in our amazing talents, passion for...


  • Cebu City, Central Visayas, Philippines TALENT OUTSOURCING CHANNEL SOLUTIONS Full time

    Job TitleWork on Site Customer Support AgentDescriptionTorch is seeking highly motivated individuals to fill the position of Work on Site Customer Support Agent. As a representative, you will be responsible for interacting with clients in a professional and courteous manner.Responsibilities* Handle client calls and respond to emails in a timely and efficient...


  • Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time

    We are looking for a skilled DME Outbound Representative to join our team. In this role, you will be responsible for initiating outbound calls to qualify leads and drive sales for HME and DME products. You will play a vital role in expanding our customer base and promoting our products to healthcare providers, doctors' offices, and medical facilities.Key...


  • Cebu City, Central Visayas, Philippines Neksjob Philippines Full time

    Company OverviewNeksjob Philippines is a leading provider of customer service solutions, dedicated to delivering exceptional support experiences.Job DescriptionWe are seeking a highly skilled and motivated CUSTOMER SERVICE SUPPORT REPRESENTATIVE to join our team. The ideal candidate will be responsible for providing top-notch customer support, ensuring that...


  • Cebu City, Central Visayas, Philippines EnviroSage Solutions Corp. Full time

    Welcome to EnviroSage Solutions Corp., where we foster a workplace that values collaboration, camaraderie, and fun.We're looking for a skilled Customer Support Representative to join our team, who will be responsible for resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction.ResponsibilitiesAdministrative Support: Assist...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Customer Service Representative | Cebu City | PHP 16,500 Monthly Location: Cebu City – Travel Account Shift: Shifting Schedule | OnsiteJob Overview:We are looking for Customer Service Representatives to assist customers with travel-related inquiries, reservations, and ticketing. Join our team in Cebu City and provide top-notch support in the travel...


  • Cebu City, Central Visayas, Philippines Neksjob Corporation Full time

    Customer Service Representative | Cebu City | PHP 16,500 MonthlyLocation: Cebu City – Travel AccountShift: Shifting Schedule | OnsiteJob Overview:We are looking for Customer Service Representatives to assist customers with travel-related inquiries, reservations, and ticketing. Join our team in Cebu City and provide top-notch support in the travel...


  • Cebu City, Central Visayas, Philippines KND Resource Management Corp. Full time

    Your Role as a Customer Engagement RepresentativeAs a Customer Engagement Representative, you will be responsible for engaging with potential business clients, scheduling appointments for our sales team, and providing exceptional customer service.You will have the opportunity to work in a dynamic and supportive environment, where your contributions are...


  • Cebu City, Central Visayas, Philippines Career Ways Full time

    Company OverviewAt Stackwork, we are committed to delivering exceptional customer experiences. As a Customer Service Representative, you will play a vital role in ensuring our customers receive the best possible support.