Sales Chat Representative

4 weeks ago

Quezon City, National Capital Region, Philippines SupportNinja Full time

Work Set Up: Onsite - Sanctum, Quezon City

Type of Contract: Full Time

What does a day in the life of a Sales Chat Representative look like?

  • Answer inbound sales chats from new and existing customers

  • Sell and upsell various software products

  • Achieve 5% sales conversion rate

  • Help prevent cancellation through retention efforts

  • Respond promptly and professionally to customer inquiries via chat

  • Provide accurate information about products and services to customers

  • Negotiate and close sales deals over the phone, email, or chat

  • Identify customer needs and recommend appropriate products or services

  • Assist with customer retention efforts

  • Transfer non-sales related calls to the appropriate teams

  • Maintain accurate documentation of all customer interactions in CRM system

  • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

  • Collaborate with other departments as needed to resolve customer issues

  • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

  • Adhere to company policies and procedures

  • Meet or exceed performance targets for related KPIs

  • Perform other duties as assigned

What are the required qualifications for a Sales Chat Representative?

  • Must have a high school diploma or equivalent

  • Previous experience in an inbound sales role or equivalent is a MUST.

  • Experience supporting customers via phone, chat, and email preferred

  • Strong communication skills, both verbal and written

  • Strong negotiation and sales skills

  • Proficient in using computers and various software applications such as CRM

Ninja Perks and Benefits

  • Competitive compensation

  • Adherence to government-mandated benefits

  • Retirement Savings Program with Company Matching

  • Life Insurance

  • HMO on day 1

  • Paid time off, birthday leave

  • Bonus and incentive plans

  • Opportunities for skills training and personal and professional development

  • Beautiful office space

  • Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

*All applicants please keep your lines open after submission for us to be able to reach out to you ASAP. Good luck

Visit our Facebook page to find out more: Support Ninja PH

#J-18808-Ljbffr

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