Start your tech career in Clark, earn up to 25k monthly
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About us
Concentrix Philippines is a global leader in customer engagement and digital transformation solutions. We partner with the world's most innovative companies to deliver exceptional customer experiences across multiple channels. With a commitment to excellence, innovation, and employee development, we create an environment where talented individuals can build rewarding careers whilst making a meaningful impact on our clients' success.
About the role
We are seeking enthusiastic and customer-focused individuals to join our dynamic Call Centre & Customer Service team in Angeles City, Pampanga. This is a full-time position that offers an excellent opportunity to start or advance your technology career whilst providing outstanding support to our valued clients. As a Customer Service representative, you will be the voice of our clients, delivering professional and empathetic service that builds lasting customer relationships. This role is pivotal in ensuring customer satisfaction and contributing to the overall success of our client partnerships.
Key responsibilities
Handle inbound and outbound customer enquiries via phone, email, and chat channels with professionalism and courtesy
Provide accurate product and service information to customers, addressing their concerns and resolving issues efficiently
Document customer interactions and maintain detailed records in our customer management systems
Follow established call centre protocols and scripts whilst adapting communication to meet individual customer needs
Identify opportunities to upsell or cross-sell products and services in accordance with company guidelines
Work collaboratively with team members and supervisors to meet department targets and performance metrics
Continuously seek feedback and engage in training to improve product knowledge and customer service skills
Escalate complex issues to appropriate departments or supervisors when necessary
What we're looking for
High school diploma or equivalent qualification; college education is a plus
Strong communication skills with the ability to articulate ideas clearly and professionally
Patient and empathetic approach to customer interactions, with a genuine desire to help others
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency in using computers and familiarity with common software applications
Excellent listening skills and attention to detail
Willingness to learn new technologies and adapt to evolving business needs
Previous customer service or call centre experience is advantageous but not essential for motivated candidates
Reliable and punctual with a strong work ethic and commitment to excellence
What we offer
Competitive salary up to 25,000 PHP monthly, based on experience and performance
Comprehensive training programme to develop your skills and product knowledge
Career advancement opportunities within a growing global organisation
Health and wellness benefits including medical coverage and employee assistance programmes
Performance incentives and bonuses based on achieving targets and quality metrics
Collaborative and inclusive workplace culture that values diversity and professional growth
Employee discount programmes and access to company benefits
Modern facilities and technology in our Clark, Pampanga location
Ongoing training and development to support your career progression in the technology and customer service sectors