Client Services Executive
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
Be the link between customers and logistics—handle inquiries, track shipments, resolve issues, and deliver excellent service. Start your journey with OBP today
Job Summary
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
Responsibilities
Client Specific Tasks:
- Respond to Customer Inquiries: Handle customer inquiries promptly via phone or email. Provide customer accurate information about shipments, delivery status, and any issues.
- Issue Resolution: Proactively address customer concerns related to delays, damages, or other logistics challenges. Collaborate with internal teams to find solutions.
- Order Tracking: Monitor shipments, track progress, update customers on real-time status and send customers weekly order reports. This will include the use of Cargowise software and online tracking platforms.
- Account Management: Maintain rate cards and assist in new quotes for an array of customers. Keep detailed and up-to-date records of customer requirements, complaints, and resolutions.
- Build Relationships: Foster strong relationships with clients, carriers, overseas agents.
- Continuous Improvement: Identify areas for process improvement and contribute to enhancing our customer service procedures.
Requirements
- Minimum of 2 years in customer service/account management in freight forwarding.
- Excellent verbal and written communication skills.
- Ability to think on your feet and find creative solutions.
- Accuracy in handling documentation and tracking information.
- Collaborate effectively with colleagues across departments.
- Experience with CargoWise software and proficient in advanced Excel functionalities.
- Must be amenable to work on site in Ortigas Pasig and Cubao
- Must be amenable to work in any shift schedule
-
Client Services Executive
3 days ago
quezon city, metro manila, Philippines Storeminder Inc. Full-time ₱480,000 ContractJob Description: Acts as the main contract on our portfolio of accounts. Ensures all client needs are managed and projects are monitored to ensure we deliver based on clients' specifications. Works well with the team and the other departments to ensure action plans are met and results are delivered. Regularly seeks out prospective clients by presenting...
-
Cantonese Client Service Executive
5 hours ago
Pasig City, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Company Industry: BPO Company Work Location: Pasig Work Schedule: Shifting Schedule Salary: Php 106,000 Work Set-up: Work...
-
Sales & Client Success Executive
15 hours ago
Quezon City, Metro Manila, Philippines RecruitGo Remote Full-time $750 TemporaryAbout Us: RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talent in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work...
-
Client Services Manager
14 hours ago
Makati City, National Capital Region (Manila), Philippines Booth and Partners Full-timeThe Client Services Manager (CSM) is the primary owner of the client relationship and is accountable for client retention, satisfaction, and commercial health across their assigned portfolio. The CSM ensures clients achieve their intended outcomes through Booth’s managed solutions while protecting and improving gross margin performance, operational...
-
Client Retention Executive
20 hours ago
Quezon City, Metro Manila, Philippines MicroSourcing Full-time ₱450,000 - ₱750,000 ContractJob Description: Discover your 100% YOU with MicroSourcing! Position: Client Retention Executive Work setup: Hybrid | Night shift Location: Eastwood, Quezon City Why join MicroSourcing? Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance,...
-
Client Services Representative
20 hours ago
Quezon City, Metro Manila, Philippines CrewBloom Remote Full-time ₱334,800 - ₱446,400 ContractThe Client Services Representative will assist customers with questions, and concerns, and educate them on the client’s products and services. The successful person in this role will encourage a direct and positive relationship with customers. Responsibilities Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat...
-
Client Services Administrator
2 days ago
Quezon City, Metro Manila, Philippines OFFSHORE BUSINESS PROCESSING INC. Full-time ₱240,000 - ₱320,000 ContractResponsibilities Client Specific Tasks Administration Support Use a variety of mediums to effectively communicate with team members, as appropriate, i.e. face-to-face, email, telephone, mail Document production and formatting Collaboration with other members of the team to ensure that all client billing requirements are completed in a professional, client...
-
Client Services Team Leader
14 hours ago
Taguig City, Metro Manila, Philippines Magic Remote Full-time ₱38,000 - ₱42,000 TemporaryAbout MagicMagic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training. We came out of Y Combinator in 2015, have grown...
-
Client Services Manager
2 days ago
Pasay City, Metro Manila, Philippines Tasq Staffing Solutions Full-timeDescriptionRole Qualifications:Minimum of 3 years CS Manager experience in a BPO environmentCan start immediately Willing to work onsite at MOA, PasayProgram: Travel and HospitalityJob Details:What you'll be doingManage a team of customer service representatives, providing coaching, training and performance feedbackMonitor and analyze team and individual...
-
Business Development Executive
2 days ago
Taguig City, Metro Manila, Philippines First Circle Full-time ₱100,000 TemporaryDescriptionFirst Circle is looking for a driven, technically-minded Business Development Executive to help accelerate the Philippines’ transition to clean energy.In this role, you’ll help small and medium-sized businesses unlock the benefits of solar through our solar-as-a-service offering - delivering best-in-market solar PV systems with no upfront...
